Lacyndra Wilson
Villa Rica
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Insurance Sales Agent
AllState
Villa Rica
02.2025 - Current
- Collaborated with team members to enhance customer service and improve workflows.
- Attended training sessions to stay updated on industry trends and product knowledge.
- Built relationships with existing clients by providing exceptional service.
- Assisted clients in selecting appropriate coverage options for their needs.
- Identified cross-selling opportunities among existing customers.
- Ensured that all required documents are properly filled out before submission.
- Exceeded company sales goals for new policies.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Upsold products to policyholders and potential new clients.
Branch Sales Manager
Fred Loya Insurance
Villa Rica
03.2023 - 02.2025
- Ensured compliance with industry regulations and policies.
- Implemented strategies to enhance customer engagement and satisfaction.
- Drafted reports on financial results, operational activities, and policy renewal statistics.
- Provided technical advice on product features and risks associated with certain policies.
- Maintained accurate records of all transactions within the agency's database systems.
- Provided guidance to staff members on regulatory compliance issues related to insurance policies.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
systems and methods
Villa Rica
12.2021 - 06.2022
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Mail Sorter
united states mail delivery group
Carrollton
09.2019 - 02.2022
- Sorted incoming mail by size and destination for efficient processing.
- Assisted in maintaining a clean and organized sorting area to ensure safety.
- Maintained confidentiality of sensitive material handled during job duties.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Education
High School Diploma -
Rockmart High School
Rockmart, GA05-2017
Timeline
Insurance Sales Agent
AllState
02.2025 - Current
Branch Sales Manager
Fred Loya Insurance
03.2023 - 02.2025
Customer Service Representative
systems and methods
12.2021 - 06.2022
Mail Sorter
united states mail delivery group
09.2019 - 02.2022
High School Diploma -
Rockmart High School