Ladaisha Glaze

• Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
• Utilized CRM software to track customer interactions and follow up on unresolved issues.
• Assisted in resolving product-related complaints, enhancing overall customer satisfaction.
• Collaborated with team members to streamline processes and improve response times.
• Adapted quickly to changes in policies and procedures, maintaining high service standards.
• Supported training of new staff on effective customer service practices and tools.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Managed remote processing and evaluation of insurance claims to ensure timely and accurate settlements.

Ensured adherence to company policies and industry regulations.

Conducted thorough investigations of claims by reviewing policy details and gathering necessary documentation.

Assisted policyholders in navigating claims processes with adjusters and third-party professionals. Supported communication between stakeholders to facilitate timely resolutions. Collaborated with teams to address inquiries and provide necessary documentation.

Implemented digital claims management systems to document case details and monitor progress.

Streamlined record-keeping processes to enhance data accessibility.

Delivered exceptional customer service by addressing inquiries and clarifying policy coverage.

Facilitated claimant navigation through the claims process to ensure clarity and understanding.

Evaluated claims for potential fraud or discrepancies, escalating complex cases for advanced investigation.

• Supported tele-sales efforts to attract over 200 new customers, enhancing clinic's client base.
• Employed Microsoft Office applications to enhance tracking of customer interactions and optimize marketing strategies.
• Assisted in resolving customer inquiries to enhance overall satisfaction.
• Documented customer interactions to maintain accurate records and support team objectives.
• Facilitated workshops aimed at enhancing team collaboration and service delivery standards.
• Provided personalized recommendations for products or services based on an in-depth understanding of each customer''s unique needs and preferences.