LaDerrick Flowers
Douglas
Summary
Dynamic customer service professional with proven expertise at Lowe's, enhancing client loyalty through effective problem resolution and relationship building. Skilled in data entry and call management, I excel in high-pressure environments, training teams to deliver exceptional service and implementing feedback mechanisms that drive continuous improvement.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowe's
10.2024 - 03.2025
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Managed high-volume calls, ensuring efficient service delivery and issue resolution.
- Trained new staff on company policies and customer service protocols, fostering team development.
- Implemented feedback mechanisms to gather customer insights and improve service processes.
- Collaborated with cross-functional teams to streamline communication and resolve complex issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Salesperson
Circle Double Trailers
08.2023 - 02.2024
- Developed and maintained strong customer relationships to enhance client loyalty.
- Analyzed sales data to identify trends and optimize inventory management.
- Trained and mentored new sales team members on product knowledge and sales techniques.
- Collaborated with marketing to create promotional strategies that increased foot traffic.
Asset Protection Associate
Walmart
02.2016 - 08.2023
- Monitored surveillance systems to identify potential theft or safety issues.
- Assisted in conducting routine audits of inventory and asset security measures.
- Provided support during loss prevention training sessions for new staff members.
- Collaborated with team members to enhance store safety protocols and procedures.
- Documented incidents accurately for reporting and further investigation by management.
Education
High School Diploma -
Coffee High School
Douglas, Ga05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Payment processing
- Client relations
- Call center operations
- Microsoft outlook
- Call management
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Staff training
- Quality control
- Clerical support
- Filing
- Product sales
- Product and service solutions
- Multi-line phone talent
- Sales expertise
- Account management
- Sales closing
- Shipping and logistics
Certification
- EHS - Environmental Health and Safety Professional
- CSP - Certified Safety Professional
Timeline
Customer Service Representative
Lowe's
10.2024 - 03.2025
Salesperson
Circle Double Trailers
08.2023 - 02.2024
Asset Protection Associate
Walmart
02.2016 - 08.2023
High School Diploma -
Coffee High School
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