LADONNA LONG
Atlanta
Summary
Multidisciplined and purposeful administrative professional with twenty plus years of experience working in healthcare. Including work from home, capturing, analyzing, and protecting digital and traditional medical information vital to providing quality patient care. Resolute and focused Billing Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. An exceptionally talented, meticulous customer service professional with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.
Overview
1
1
Certification
Work History
BUSINESS OFFICE SPECIALIST/MANAGER
Bristol Hospice
- Current
- Provide new hire orientation and ensure all processes are completed accurately and in a timely manner including, setup of personnel files, equipment, keys, benefits, training and skills competencies
- Processing and billing Medicare, Medicaid, Private Payer and patient claims in accordance with payor requirements and organization policy
- Provide office functions including handling correspondence and word processing for organization managing Incoming calls, filing, clinical notes, maintaining administrative and clerical files
- Ensure compliance, completion and submission of mid-month and month-end closings.
MEDICAL RECORDS CLERK
Wellpath
- Issuing medical files to persons and agencies according to laws and regulations
- Helping with departmental audits and investigations
- Scanning all loose paper into the electronic medical record system
- Scheduling offsite appointments, completing transfer forms for transportation
- Ensuring patient charts, paperwork, and reports are completed in an accurate and timely manner.
FRONT DESK/INSURANCE VERIFICATIONS
Infectious Disease Consultants
- Answer incoming telephone calls, PBX, and multi-line phone system
- Verifies eligibility of members and participating status of providers
- Collect payments, schedule follow-up appointments
- Scan and file records into patient charts
- Process disability claims and all written correspondence for physicians.
FRONT DESK/INSURANCE VERIFICATIONS
Infectious Disease Consultants
- Answer incoming telephone calls, PBX, and multi-line phone system
- Verifies eligibility of members and participating status of providers
- Collect payments, schedule follow-up appointments
- Scan and file records into patient charts
- Process disability claims and all written correspondence for physicians.
PATIENT SERVICES/INSURANCE VERIFICATIONS/BILLING SPECIALIST
Allied Ankle and Foot
- Maintains patient care database by entering current information as it becomes available, backing up data
- Train fresh staff on schedule, phone triage, and physician office flow protocols
- Applied ICD 10 codes and CPT codes to submit claims to insurance companies
- Verifies eligibility of members and participating status of providers.
RECORDS MANAGEMENT SUPERVISOR
Gwinnett County Government
- Notarized all medical records requiring certification for legal purposes
- Conducted random audits of medical charts for completeness and accuracy
- Developed and implements policies and procedures relating to the management, retention, and storage of medical records
- Completed employee evaluations and provided feedback on performance and suggestions improvement and corrective actions.
Education
MEDICAL RECORDS CERTIFICATION -
University of Phoenix
BACHELOR'S DEGREE IN HEALTHCARE ADMINISTRATION/MEDICAL BILLING & CODING -
University of Phoenix
09.2017
Skills
- Data entry
- Administrative support
- Customer service
- Office management
- Calendar management
- Microsoft Office
- Filing and organization
- Multitasking
- Attention to detail
- HIPAA Compliance
- Document Scanning
- EMR / EHR
Certification
CPR/First Aide AED
Awards
National Honor Society 2016-2017
Timeline
BUSINESS OFFICE SPECIALIST/MANAGER
Bristol Hospice
- Current
MEDICAL RECORDS CLERK
Wellpath
FRONT DESK/INSURANCE VERIFICATIONS
Infectious Disease Consultants
FRONT DESK/INSURANCE VERIFICATIONS
Infectious Disease Consultants
PATIENT SERVICES/INSURANCE VERIFICATIONS/BILLING SPECIALIST
Allied Ankle and Foot
RECORDS MANAGEMENT SUPERVISOR
Gwinnett County Government
MEDICAL RECORDS CERTIFICATION -
University of Phoenix
BACHELOR'S DEGREE IN HEALTHCARE ADMINISTRATION/MEDICAL BILLING & CODING -
University of Phoenix
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