Ladyana Duchatelier
Ludowici
Summary
Hardworking, highly motivated individual eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
GE Appliances
04.2024 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Learned and adapted quickly to new technology and software applications.
- Remote
Sales Associate
AAFES
01.2021 - 07.2023
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Technical Support Specialist
Hinduja Global Solutions
12.2014 - 08.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Created user accounts and assigned permissions.
Education
Diploma -
PSJA Memorial High School
Alamo, TX05.2003
Skills
- Exceptional customer service
- Customer-focused help desk assistance
- Effective multitasking
- Clear written communication via email
- Customer support ticket handling
- Analytical decision-making
- Stress and Time management
- Sales assistance
- Task coordination
- Collaborative teamwork
- Troubleshooting expertise
- Transaction management
- Efficient appointment management
- Client communication skills
- Detail-oriented data entry
- Adaptability to change
- Conflict resolution skills
- Comprehensive listening abilities
- Client engagement management
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
GE Appliances
04.2024 - 02.2025
Sales Associate
AAFES
01.2021 - 07.2023
Technical Support Specialist
Hinduja Global Solutions
12.2014 - 08.2020
Diploma -
PSJA Memorial High School
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