Summary
Overview
Work History
Education
Skills
Timeline
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Lafee-Ullah AbdulRahim

Morrow

Summary

Dynamic healthcare operations professional with over a decade of experience driving patient access, reimbursement strategy, and cross-functional collaboration across clinical, government, and SaaS environments. Proven expertise in navigating complex payer policies, optimizing revenue cycle workflows, and leading strategic initiatives that enhance provider confidence and operational efficiency. Adept at managing prior authorizations, appeals, and coding compliance while delivering data-driven insights and stakeholder education. Recognized for elevating treatment plan acceptance, resolving escalations with precision, and aligning technology platforms with healthcare business needs. A trusted liaison between technical teams and frontline providers, committed to improving outcomes through process innovation and relationship-building.

Overview

12
12
years of professional experience

Work History

Client Analyst

VertexOne
Houston
09.2023 - 06.2025
  • Supported healthcare clients on a SaaS platform by resolving service issues and ensuring SLA compliance, contributing to improved patient access workflows and operational efficiency.
  • Acted as a liaison between technical teams and client stakeholders to maintain trust and continuity in service delivery.
  • Facilitated strategic client meetings to align platform capabilities with healthcare business needs, enhancing reimbursement-related workflows.
  • Led communication efforts during system disruptions, identifying patterns and relaying actionable insights to stakeholders—preserving provider confidence and informing platform enhancements.
  • Implemented and validated system rate adjustments, minimizing billing errors and supporting accurate reimbursement processing.

Data Collection Analyst

Bureau of Labor Statistics
Atlanta
11.2020 - 02.2023
  • Collaborated across departments to ensure accurate and timely data collection, supporting policy analysis and reimbursement strategy development.
  • Applied regulatory knowledge to audit and verify sensitive data, maintaining compliance and integrity in reporting.
  • Streamlined data workflows under tight deadlines, improving turnaround times for reimbursement-related analytics.
  • Interpreted complex regulatory frameworks to support strategic payer engagement and healthcare policy alignment.

Office Manager

ImmediaDent
Indianapolis
02.2013 - 05.2019
  • Directed front-office operations in a high-volume dental practice, with a focus on patient access, insurance navigation, and reimbursement optimization.
  • Partnered with providers to educate staff on treatment plans and payer policies, improving financial outcomes and patient satisfaction.
  • Increased treatment plan acceptance to 70% in one month by coaching staff on benefit verification and reimbursement pathways.
  • Demonstrated deep understanding of payer-specific policies, prior authorizations, appeals, and coding—ensuring accurate claim adjudication and timely reimbursement.
  • Reduced appointment wait times by 30%, enhancing patient experience and operational throughput.
  • Managed end-to-end reimbursement processes, including financial arrangements, insurance verification, and denial resolution.

Education

Bachelor of Science - Health Information Technology

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2016

Skills

  • Patient Access & Benefit Investigation
  • Insurance & Reimbursement Strategy
  • Prior Authorizations & Appeals Management
  • Claim Adjudication & Coding Compliance
  • Payer Policy Navigation (Commercial & Government)
  • Provider & Office Staff Education
  • Field-Based Support & Stakeholder Engagement
  • Strategic Planning & Territory Execution
  • Cross-Functional Collaboration (Sales, Market Access, HUBs)
  • Clinical Workflow Optimization
  • Revenue Cycle Management
  • Explanation of Benefits (EOB) Interpretation
  • Escalation Handling & Issue Resolution
  • Data-Driven Process Improvement
  • SaaS Platform Support & CRM Utilization
  • SLA Compliance & Quality Monitoring
  • Effective Communication & Relationship Building

Timeline

Client Analyst

VertexOne
09.2023 - 06.2025

Data Collection Analyst

Bureau of Labor Statistics
11.2020 - 02.2023

Office Manager

ImmediaDent
02.2013 - 05.2019

Bachelor of Science - Health Information Technology

Indiana University, Purdue University Indianapolis

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Lafee-Ullah AbdulRahim