Tremonti Harris
Jonesboro
Summary
Dynamic customer service professional with extensive experience at Applebee's, excelling in guest engagement and menu knowledge. Proven ability to train staff and enhance customer satisfaction through effective communication and attention to detail. Proficient in POS systems, ensuring accurate order processing in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Applebee's
Columbia
06.2019 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and special requests.
- Maintained cleanliness and organization of dining area and tables.
- Processed customer orders accurately using point-of-sale system.
- Trained new servers on company policies and service standards.
- Provided excellent customer service to ensure satisfaction.
Patient Access Specialist
Prisma Health
Columbia
10.2022 - 02.2023
- Educated patients on necessary forms and documentation required for visits.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Applied HIPAA privacy and security regulations while handling patient information.
Customer Service Representative
Teleperformance
Columbia
08.2017 - 08.2019
- Managed customer accounts using CRM software for accurate record-keeping.
- Handled high volumes of calls while maintaining professionalism and courtesy.
- Trained new staff on customer service protocols and best practices.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Associate
Dollar General
Columbia
08.2016 - 11.2017
- Assisted customers with product selection and inquiries.
- Processed transactions accurately at the cash register.
- Restocked shelves to ensure product availability for customers.
- Provided exceptional customer service in a fast-paced environment.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
Production Worker
Honey Baked Ham
Columbia
11.2014 - 05.2015
- Operated production equipment for food preparation and packaging.
- Maintained clean and organized work areas to ensure safety compliance.
- Assisted in quality control by inspecting products for defects.
- Adhered to safety protocols while handling food products and machinery.
- Cleaned up work area at end of shift to maintain safe working environment.
- Followed safety protocols while operating machines and equipment.
Education
Associate in Engineering Technology - Information Technology
ITT TECHNICAL INSTITUTE
Columbia, SC09-2016
High School Diploma -
Lower Richland High School
Hopkins, SC05.2013
Skills
- Call Center
- Customer Service
- Food Service
- Microsoft Proficient
- Computer Skills
- Data entry skills
- Menu knowledge
- Attention to detail
- Time management
- Table setting arrangements
- Guest engagement
- Point of sale (POS) system operations
Additional Information - Skills And Abilities
- Microsoft Proficient
- Computer Skills
- Keyboarding Skills
- Typing Skills
- Data entry skills
- Extensive customer service
Assessments
- Customer focus & orientation, Proficient, 02/01/2022
- Customer service fit, Completed, 06/01/2021
- Customer service, Completed, 07/01/2020
- Food safety, Completed, 05/01/2021
- Work motivation, Proficient, 09/01/2020
Timeline
Patient Access Specialist
Prisma Health
10.2022 - 02.2023
Server/Bartender
Applebee's
06.2019 - Current
Customer Service Representative
Teleperformance
08.2017 - 08.2019
Sales Associate
Dollar General
08.2016 - 11.2017
Production Worker
Honey Baked Ham
11.2014 - 05.2015
Associate in Engineering Technology - Information Technology
ITT TECHNICAL INSTITUTE
High School Diploma -
Lower Richland High School