Laila Cox
Leesburg
Summary
Friendly and reliable with a positive attitude and excellent customer service skills. Understands the importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
Work History
Head Hostess
Mimi's Cafe
09.2023 - 04.2025
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Reservation coordinator.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Cashier/Beauty Stocker
Marshall's
12.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted store customers and discussed needs.
Education
High School Diploma -
Clinton High School
Clinton Tn05-2023
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Cash handling
- Work ethic and integrity
- Customer assistance
- Team collaboration
- Product knowledge
- Refund handling
- Sales expertise
- Product recommendations
- Loyalty program promotion
Timeline
Head Hostess
Mimi's Cafe
09.2023 - 04.2025
Cashier/Beauty Stocker
Marshall's
12.2022 - 03.2023
High School Diploma -
Clinton High School
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