Laila Dawson
Dallas
Summary
Customer-focused professional with experience in retail, hospitality, and service industries. Skilled in delivering excellent customer experiences, handling transactions, maintaining organized work environments, and supporting team success. Recognized for strong communication skills, adaptability, and a positive attitude in fast-paced environments. Passionate about providing quality service and fostering welcoming spaces for customers and guests.
Overview
8
8
years of professional experience
Work History
Server
Stars and Strikes
Dallas
06.2025 - Current
- Delivers high-quality guest service by greeting customers, taking orders, and assisting with bowling setups and events.
- Ensure accurate and timely delivery of food and beverages while maintaining a clean and safe environment.
- Support team members by assisting across guest service areas to maximize efficiency.
Sales Associate
Five Below
Dallas
11.2024 - 01.2025
- Assisted customers with locating products and ensured an enjoyable shopping experience.
- Handled transactions efficiently while maintaining accuracy and professionalism at checkout.
- Maintained store presentation by stocking, organizing displays, and labeling merchandise.
- Supported team goals by promoting sales and assisting with seasonal inventory.
Beauty Advisor & Sales Associate
Kohl’s / Sephora
Fayetteville
09.2023 - 01.2024
- Delivered personalized beauty product recommendations and supported sales in Sephora.
- Performed cashier responsibilities while maintaining a high level of customer satisfaction.
- Supported multiple departments including stock, truck unloading, and sales assistance.
- Balanced multiple roles with flexibility, averaging 15–25 hours per week.
Cashier & Sales Associate
Goodwill Industries
Fayetteville
02.2023 - 08.2023
- Processed cash, credit, and debit transactions with accuracy and efficiency.
- Provided training support for new cashiers to ensure smooth onboarding.
- Maintained a clean, organized checkout area to promote efficient customer flow.
- Contributed to customer satisfaction and team performance through strong service.
Cashier & Kid Check Attendant
Chuck E. Cheese
Fayetteville
01.2022 - 05.2022
- Ensured child safety by monitoring check-in and check-out procedures.
- Assisted customers with purchases, food orders, and event bookings.
- Practiced suggestive selling to promote special offers and gaming passes.
Volunteer
Humane Society for Greater Savannah
Savannah
06.2017 - 06.2020
- Maintained animal care areas by cleaning cages, blankets, and living spaces.
- Prepared and stored food safely to meet animal dietary needs.
- Assisted staff in providing safe, clean environments for animals awaiting adoption.
- Recognized as one of the youngest volunteers considered for a paid position.
Education
Online Course - Marketing
Atlanta Technical College
Atlanta, GA07.2025
High School Academics -
Sandy Creek High School
Tyrone, GA05.2022
Skills
- Customer Service & Support
- Retail Sales & Merchandising
- Transaction & Cash Handling
- Food Safety & Preparation
- Communication & Teamwork
- Conflict Resolution & Problem-Solving
- Event Support & Coordination
- Inventory & Stock Management
- Cash handling
- Task prioritization
Timeline
Server
Stars and Strikes
06.2025 - Current
Sales Associate
Five Below
11.2024 - 01.2025
Beauty Advisor & Sales Associate
Kohl’s / Sephora
09.2023 - 01.2024
Cashier & Sales Associate
Goodwill Industries
02.2023 - 08.2023
Cashier & Kid Check Attendant
Chuck E. Cheese
01.2022 - 05.2022
Volunteer
Humane Society for Greater Savannah
06.2017 - 06.2020
Online Course - Marketing
Atlanta Technical College
High School Academics -
Sandy Creek High School
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