Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laila Wilson

Columbus

Summary

Dedicated professional with strong skills in customer service and resident support. Proven ability to engage diverse groups and foster collaboration, ensuring satisfaction and well-being.

Overview

1
1
year of professional experience

Work History

Resident Assistant

08.2025 - Current
  • Mediated conflicts among residents, promoting a harmonious living atmosphere.
  • Conducted regular inspections of common areas, maintaining cleanliness and functionality.
  • Implemented safety protocols, ensuring compliance with housing regulations.
  • Provided information on campus resources, enhancing residents' access to support services.
  • Collaborated with staff to develop programming that addressed resident interests and needs.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.

Waitress

06.2025 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to communicate orders accurately and resolve issues swiftly.
  • Assisted in training new waitstaff on restaurant policies and service standards.
  • Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
  • Processed payments accurately using point-of-sale systems, enhancing transaction efficiency.
  • Adapted quickly to changing priorities during peak hours while maintaining service quality.

NICU Volunteer

06.2025 - 08.2025
  • Maintained cleanliness and organization of equipment and supplies in patient areas.
  • Engaged with infants through appropriate touch and interaction to promote development.
  • Participated in team meetings, contributing insights on family needs and experiences.
  • Adapted quickly to dynamic shifts in care protocols and patient requirements.
  • Supported educational initiatives for families regarding infant care practices and resources.

Education

Bachelor of Science - Nursing

Tuskegee University
Tuskegee, AL
05-2028

Skills

  • Student leadership
  • Resident support
  • Active listening
  • Student engagement
  • Effective planning
  • Public speaking

Timeline

Resident Assistant

08.2025 - Current

Waitress

06.2025 - Current

NICU Volunteer

06.2025 - 08.2025

Bachelor of Science - Nursing

Tuskegee University
Laila Wilson