Lailani Hampton
Warner Robins
Summary
Enthusiastic Assistant Property Manager with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Carter Management
09.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Consultant
Hillpointe LLC
09.2023 - 08.2024
- Updated resident data into property management software system daily
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy
- Handled incoming calls regarding availability of units, pricing information and other inquiries
- Responded to tenant requests for maintenance services in a timely manner
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys
- Ensured that all paperwork was completed accurately in accordance with company policy
- Received rent payments and tracked transactions in accounting software
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication
Leasing Agent
Chloe’s Pointe
12.2021 - 05.2023
- Greeted prospective tenants, answered questions, and provided tours of the property
- Inspected vacant units and ensured they were ready for showings
- Advertised available properties through various outlets such as newspapers and online listings sites
- Negotiated rental agreements with potential tenants
- Processed applications by conducting background checks and verifying references
- Collected security deposits from new tenants
- Maintained accurate records of all tenant leases, payments, and occupancy status
- Resolved tenant complaints regarding maintenance or other issues in a timely manner
- Conducted periodic inspections of units to ensure compliance with lease terms
- Assisted in preparing legal documents such as eviction notices when necessary
Front Desk Agent
Fairfield Inn Marriott
02.2020 - 05.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to resolve service and billing issues
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service
- Assisted with check-in and check-out procedures for guests
- Processed payments accurately and efficiently
Education
Great Basin
Clearfield, UTSkills
- Compassionate Communication
- Electronic Charting
- Background Checks
- Property Amenities
- Rent Collection
- Contract Negotiation
- Cash Handling
- File Management
Timeline
Assistant Property Manager
Carter Management
09.2024 - Current
Leasing Consultant
Hillpointe LLC
09.2023 - 08.2024
Leasing Agent
Chloe’s Pointe
12.2021 - 05.2023
Front Desk Agent
Fairfield Inn Marriott
02.2020 - 05.2021
Great Basin
Similar Profiles
SHANIA JACKSONSHANIA JACKSON
Assistant Property Manager at Allegiant Carter ManagementAssistant Property Manager at Allegiant Carter Management
Mary Beth TaylorMary Beth Taylor
Regional Community Manager at Allegiant-Carter ManagementRegional Community Manager at Allegiant-Carter Management
Natalie JohnsonNatalie Johnson
Floating Assistant Community Manager/Leasing Professional at Allegiant-Carter ManagementFloating Assistant Community Manager/Leasing Professional at Allegiant-Carter Management