Laini Higgins
Kennesaw
Summary
Offering a friendly work environment with a strong ability to handle workload and stress. Bring a strong background in customer interactions and procedures. As well as knowledge of how to handle tough situations and find quick effective solutions. Order driven professionalism and strive to maximize customer satisfaction is a top priority. Expert in hospitality and guest services.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
Target
11.2023 - Current
- Problem solve through difficult customer interactions
- Provide customers with a kind and helpful environment in order to process returns/issues
- Organize all merchandise being returned
- Process all online in store pick up orders
- Transfer online pick up orders to vehicles
Receptionist Assistant
Georgia Gwinnett College
01.2024 - 12.2024
- Managed multi-line telephone system
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Helped plan and set up campus events
Team Lead
Brusters
03.2020 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication.
- Served as a role model for the team by demonstrating commitment to excellence and professionalism
- Coached team members in techniques necessary to complete job tasks.
- Provided customers with a fun and pleasant family experience
Education
High School Diploma -
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Excellent de-escalation practices
- Fast learning
- Team leader & Team player
- Efficiency
- Patience and composure
- Problem solver
- Quick thinker
- Hard working
Timeline
Receptionist Assistant
Georgia Gwinnett College
01.2024 - 12.2024
Guest Service Associate
Target
11.2023 - Current
Team Lead
Brusters
03.2020 - 11.2023
High School Diploma -
Kennesaw State University
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