Lakate Green
Lawrenceville
Summary
Dynamic professional with extensive experience in customer service and office administration, notably with Southwest Airlines. Excelled in high-stress situations, demonstrating exceptional active listening and computer skills. Recognized for enhancing customer loyalty and streamlining operations, consistently exceeding performance metrics. Skilled in patient care and file organization, embodying respect and compassion in every interaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cabin Crew Member
Delta Air Lines, Inc
07.2021 - 02.2023
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Administrative Assistant
Hall County Health Department
01.2021 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Peco Energy
07.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Liberator Medical
05.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Caregiver
Brotoloc Inc
01.2016 - 10.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Pharmacy Technician
Walmart
08.2008 - 12.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
James Madison
Remote05-2006
Skills
- Customer service
- Customer assistance
- Computer skills
- Respectful and compassionate
- Active listening
- Office administration
- Insurance billing
- Patient care
- File organization
Timeline
Customer Service Representative
Southwest Airlines
02.2023 - Current
Cabin Crew Member
Delta Air Lines, Inc
07.2021 - 02.2023
Administrative Assistant
Hall County Health Department
01.2021 - 05.2021
Customer Service Representative
Peco Energy
07.2020 - 01.2021
Customer Service Representative
Liberator Medical
05.2019 - 07.2020
Caregiver
Brotoloc Inc
01.2016 - 10.2017
Pharmacy Technician
Walmart
08.2008 - 12.2015
High School Diploma -
James Madison
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