Lakaya Hill
Parrott
Summary
A highly motivated, well-organized, and efficient individual with excellent interpersonal skills. Works well in high pressure environments, call quality, adherence measures, call center operations, billing, applications processing, with a team, and able to build positive rapport with customers and co-workers. Able to maintain confidentiality with sensitive information while providing excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
FRAUD ANALYST
TSYS CALL CENTER
10.2016 - 02.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
RECEPTIONIST
SPEEDEE CASH
05.2014 - 12.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Associate
Farmers Furniture
10.2012 - 08.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
BRUMBYS GROCERY
07.2005 - 05.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Business Administration And Management
Valdosta State University
Valdosta, GAAssociate of Applied Science - Business Administration
Albany Technical College
Albany, GA08.2019
Skills
- Training Junior Team Members
- Safety Violations
- Witness Interview Skills
- Verbal and Written Communication
- Dispute Resolution
- Data Analysis
- Communications Strategies
- Fraud Investigations
- Fraud Prevention and Detection
- Customer Accounts Management
- Telephone Etiquette
- Activity Monitoring
- Team Meetings
- Case Management
- Insurance Confirmation
- Customer Care
- LexisNexis Accurint
- Reporting
Accounting Experience
Some medical and healthcare experience
Medical terminology
Prior Travel Consultant Experience
Communication
Conflict resolution
Patience
Flexibility
Typing
Data Entry
Sales
Cash handling experience
Timeline
FRAUD ANALYST
TSYS CALL CENTER
10.2016 - 02.2022
RECEPTIONIST
SPEEDEE CASH
05.2014 - 12.2015
Sales Associate
Farmers Furniture
10.2012 - 08.2013
Cashier
BRUMBYS GROCERY
07.2005 - 05.2008
Bachelor of Arts - Business Administration And Management
Valdosta State University
Associate of Applied Science - Business Administration
Albany Technical College
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