Lakeda Hoskins
Douglasville
Summary
Dynamic Front Office Team Leader skilled in patient scheduling, team leadership, and customer service. Known for enhancing workflows and ensuring accurate record-keeping, contributing to improved patient care and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front Office Team Leader
Wellstar
Austell
07.2022 - Current
- Supervised front office staff to ensure smooth daily operations.
- Coordinated patient scheduling and managed appointment systems efficiently.
- Trained new team members on office procedures and customer service standards.
- Handled patient inquiries and resolved concerns with professionalism and care.
- Collaborated with medical staff to improve communication and workflow processes.
- Maintained accurate patient records using electronic health record systems.
- Facilitated communication between healthcare providers and patients for effective coordination.
- Coordinated with insurance companies to verify coverage of services rendered.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
COVID-19 Rapid Response Team Member
Krucial Staffing
Dallas
02.2019 - 03.2022
- Coordinated emergency response efforts for COVID-19 testing and vaccination sites.
- Collaborated with healthcare professionals to ensure efficient patient care processes.
- Managed supply inventory to maintain essential resources during rapid response operations.
- Trained and mentored new team members on safety protocols and operational procedures.
- Assisted in logistics planning for deployment of healthcare services in various locations.
- Conducted regular assessments of site conditions to enhance safety and efficiency.
- Communicated effectively with diverse teams to streamline operational workflows.
- Implemented best practices for infection control in high-demand environments.
- Facilitated communication between local health departments, hospitals, laboratories, schools, businesses, and other entities involved in COVID-19 response efforts.
- Organized trainings for healthcare providers on infection control practices related to COVID-19 care delivery.
- Worked closely with partners at state health departments and Centers for Disease Control on coordination of rapid response activities.
College and Career Specialist
Lithia Springs High School
Lithia Springs
08.2016 - 02.2019
- Provided career counseling to students on educational and vocational options.
- Developed and facilitated workshops on resume writing and interview skills.
- Coordinated job shadowing and internship opportunities for students.
- Managed student records and maintained confidentiality of personal information.
- Collaborated with teachers and parents to support student career goals.
- Assisted students in completing college applications and financial aid forms.
- Provided career counseling and assessment services to individuals of all ages.
- Researched grant opportunities that could be used for program funding sources.
- Coached clients on communication skills, problem solving and decision making processes related to their job search process.
- Developed relationships with employers by attending job fairs, networking events and other functions.
- Conducted outreach activities to promote career services program.
Lead Infant Teacher
Sunbrook Academy
Douglasville
08.2013 - 08.2016
- Designed engaging lesson plans for infant development and early learning activities.
- Supervised classroom environments to ensure safety and positive interactions among children.
- Collaborated with parents to provide updates on child progress and developmental needs.
- Implemented age-appropriate teaching strategies to foster cognitive and emotional growth.
- Maintained tidy, clean and safe environments for children.
- Maintained daily records of activities, behaviors, meals served, naps taken. for each child.
- Monitored each infant's growth and development on an individual basis.
- Communicated regularly with parents regarding their children's behavior and overall well-being.
PreK Lead Teacher
Arkansas Early Learning Prek
Jonesboro
08.2005 - 05.2013
- Facilitated a positive classroom environment fostering student collaboration.
- Developed engaging lesson plans tailored to diverse learning styles.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Organized activities to promote physical, mental and social development of each child.
- Coordinated with parents to address student progress and concerns.
- Implemented curriculum changes aligned with state educational standards.
- Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
Education
Associate of Applied Science - Applied Science
Lincoln College of Technology
Marietta, Ga 08-2022
Some College (No Degree) - Early Childhood Education
Arkansas State University
Jonesboro, ArkansasSkills
- Patient scheduling
- Electronic health records
- Insurance verification
- Workflow coordination
- Team leadership
- Operational management
- Time management
- Problem solving
- Attention to detail
- Adaptability to change
- Interpersonal skills
- Operational management
Certification
- Leadership Development Certificate
- CPR Certified
Timeline
Front Office Team Leader
Wellstar
07.2022 - Current
COVID-19 Rapid Response Team Member
Krucial Staffing
02.2019 - 03.2022
College and Career Specialist
Lithia Springs High School
08.2016 - 02.2019
Lead Infant Teacher
Sunbrook Academy
08.2013 - 08.2016
PreK Lead Teacher
Arkansas Early Learning Prek
08.2005 - 05.2013
Associate of Applied Science - Applied Science
Lincoln College of Technology
Some College (No Degree) - Early Childhood Education
Arkansas State University