Lakeema Rice
Statesboro
Summary
Accomplished Inbound Desk Coordinator at Home Depot, adept in document management and fostering team leadership. Enhanced operational efficiency and customer satisfaction through strategic planning and effective communication. Proven track record in improving team productivity by over 20%, demonstrating exceptional organizational and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Inbound Desk Coordinator
Home Depot
08.2017 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Kept high average of performance evaluations.
Assistant Manager
Subway
07.2006 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Lead Infant Teacher
Toddler College Daycare
01.2015 - 09.2017
- Kept classroom and feeding areas clean, neat, and safe.
- Boosted communication skills among infants through engaging storytelling and song sessions.
- Contributed to the emotional growth of infants by providing consistent support, care, and encouragement.
- Promoted development of social, emotional, and communication skills in infants.
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Managed inventory of classroom supplies, ensuring all necessary materials were readily available for planned activities and lessons.
- Maintained accurate records of each infant''s developmental milestones, achievements, and areas for improvement.
Education
High School Diploma -
Statesboro High School
10 Lester Rd06-2001
Skills
- Customer service
- Schedule coordination
- Document management
- Scheduling and calendar management
- Point of contact
- Team leadership
- Office management
- Scheduling
7 times been nominated for employee of the month in 5 years, have over 22 homer awards for great per
great work pays off. My best proud moment at this job.
Timeline
Inbound Desk Coordinator
Home Depot
08.2017 - Current
Lead Infant Teacher
Toddler College Daycare
01.2015 - 09.2017
Assistant Manager
Subway
07.2006 - 07.2022
High School Diploma -
Statesboro High School
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