Lakeesha Hollis
248 Kensington Trce
Summary
Driven professional with extensive experience in customer support and ride request management. Proven skills in advanced troubleshooting and technical documentation, leading to improved customer satisfaction. Strong work ethic and adaptability, with exceptional interpersonal skills and ability to master new challenges quickly. Committed to delivering positive and memorable customer experiences through effective multitasking and time management.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Guest Escalations and Support
Hyatt
Chicago
09.2021 - Current
- Executed day-to-day duties with attention to detail and efficiency, ensuring smooth operations.
- Collaborated with diverse team members to achieve shared goals and resolve product and service-related issues.
- Addressed customer requests and inquiries, contributing to enhanced customer satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Driver
Uber And Lyft
San Francisco
04.2018 - Current
- Navigated city routes efficiently while maintaining passenger safety and comfort.
- Managed ride requests through mobile application, ensuring timely pickups and drop-offs.
- Assisted passengers with luggage and special needs, improving comfort and satisfaction during rides.
- Resolved customer concerns through effective communication, ensuring positive interactions and experiences.
- Followed local traffic laws and Uber guidelines to ensure compliance during drives.
- Used GPS technology to optimize routes and reduce travel time for passengers.
- Maintained vehicle cleanliness to uphold a professional image and ensure a pleasant environment for passengers.
Education
Associate of Applied Business - Business Administration And Management
Brown College
MN06.2012
Skills
- Advanced troubleshooting
- Customer support
- Technical documentation
- Product knowledge
- Software utilization
- Ride request management
Certification
HIPAA Certification
Timeline
Guest Escalations and Support
Hyatt
09.2021 - Current
Driver
Uber And Lyft
04.2018 - Current
Associate of Applied Business - Business Administration And Management
Brown College