Lakeisa Knighton
Marietta,GA
Summary
Accomplished Operations Lead known for implementing standard operating procedures that ensure safety and efficiency. Strong background in data-driven decision-making and risk management, committed to improving service quality and fostering teamwork.
Overview
25
25
years of professional experience
Work History
Operations Lead
Sam's Club
12.2019 - Current
- Developed standard operating procedures that improved workflow consistency and adherence to safety protocols.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives that enhanced service quality.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
Operations Associate
Fastenal
02.2019 - 12.2019
- Coordinated daily operations to ensure efficient inventory management and order fulfillment.
- Streamlined processes to enhance productivity across warehouse functions and reduce lead times.
- Implemented quality control measures to maintain product standards and minimize discrepancies.
Customer Care Representative
HD Supply
06.2018 - 01.2019
- Resolved customer inquiries efficiently, utilizing company systems to ensure prompt service delivery.
- Provided support to team members, enhancing overall productivity and service quality.
- Documented customer interactions accurately, maintaining comprehensive records for follow-up actions.
- Collaborated with cross-functional teams to address complex issues and improve customer satisfaction.
Human Resources Operations Specialist
Sam's Club
06.2001 - 12.2017
- Led cross-functional teams to implement strategic initiatives aligning with organizational goals.
- Facilitated risk assessment meetings to identify potential operational risks and develop mitigation strategies.
- Championed the adoption of data-driven decision-making practices within the organization, promoting greater accuracy in forecasting trends and making strategic decisions.
Skills
- Operational efficiency
- Asset management
- Customer relationship development
- Compliance management
- Risk management
- SAP, Oracle, Kronos, Red Prairie
- Teamwork and collaboration
Timeline
Operations Lead
Sam's Club
12.2019 - Current
Operations Associate
Fastenal
02.2019 - 12.2019
Customer Care Representative
HD Supply
06.2018 - 01.2019
Human Resources Operations Specialist
Sam's Club
06.2001 - 12.2017