Overview
Work History
Education
Skills
Timeline
Generic

Lakeisha Davis

Covington,GA

Overview

19
19
years of professional experience

Work History

Care Link Specialist

Piedmont Hospital-Atlanta
12.2024 - Current
  • Managed high-volume inbound calls, ensuring efficient communication and patient assistance.
  • Registered patients in the EPIC system with accuracy and attention to detail.
  • Assigned beds using the electronic bed management system to optimize patient flow.
  • Performed administrative tasks as directed by management, supporting operational efficiency.
  • Utilized the electronic staffing system to verify and update staffing information.

Lead Scheduler III/Lead Patient Access Representative

Northside Hospital-Atlanta
09.2011 - 12.2024
  • Provide excellent customer service through all interactions as scheduling contact for clinic appointments.
  • Respond effectively and promptly to all patients, provider, and team member requests.
  • Providing accurate and courteous information regarding our clinic and therapists to all callers.
  • Obtain accurate demographic and insurance information necessary to schedule appointments.
  • Maintain/update patient information and working knowledge of insurance protocols.
  • Obtain and enter new patient information as necessary for the computer system to maintain accuracy for billing.
  • Pre-register and Register patient.
  • Verify insurance.
  • Contact insurance companies for authorization as needed.
  • Aid with the creation of schedules for our team of employees to ensure that all shifts are thoroughly covered, and projects can be completed on time.
  • Plan and schedule appointments, and meetings for employees.
  • Organize any work conferences well in advance to ensure a good turnout.
  • Maintain data needed to ensure effective schedules is created each time.
  • Float to different campuses to assist with the coverage of all employees.
  • Inform patient/guarantor of liability due, including prior balances and estimates for scheduled services.
  • Follows facility cash drawer policy as applicable.
  • Facilitates patient check-in in the triage emergency department.
  • Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within an established time frame.

Lead Patient Intake Coordinator

Fresenius Medical Care Dialysis
12.2018 - 03.2021
  • Aid with creation of schedules for our team of employees to ensure that all shifts are thoroughly covered, and projects can be completed on time.
  • Plan and schedule appointments, and meetings for employees.
  • Organize any work conferences well in advance to ensure a good turnout.
  • Maintain data needed to ensure effective schedules is created each time.
  • Performed case management duties while serving as the primary liaison with referral sources, clinics, and discharge planners.
  • Obtained chair times, financial clearance, and medical clearance in a timely manner to ensure and expedite admission process to a dialysis clinic.
  • Served as a primary contact for the initial administration of patient referrals calls and communications regarding patient admissions process.
  • Coordinates the admission process from the initial request for admission to the patient placement in preferred clinic.
  • Ensure all intake data for admissions request are collected, completed, and communicated according to the established standard policies of the company.
  • Communicate with insurance companies to verify and possibly obtain authorization from insurance companies.

Critical Care Technician/Secretary

Northside Hospital-Forsyth
09.2011 - 03.2019
  • Assist registered nurses and physicians with the care and observation of critical patients within the ICU setting.
  • Gather EKG, blood draws, blood sugars, specimens, and toileting patients.
  • Practice professionalism while in contact with every patient encounter.
  • Gather proper lab analysis for documentation.
  • Obtain proper medical information for the critical care team.
  • Provide basic patient care under the supervision of nursing staff.
  • Check patient vital signs and glucose levels.
  • Answer phones and respond to emails.
  • Manage medical records.
  • Work alongside Room Control to assist with admitting or transferring patient to appropriate areas.

Emergency Patient Care Technician

Wellstar Kennestone Hospital
04.2014 - 10.2015
  • Perform re-assessments on patients awaiting exam rooms.
  • Assists with order entry or quick registration of patients in triage to expedite care
  • Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort and minimize risk and injury.
  • Performs specimen collection according to hospital procedures at the direction of the nurse.
  • Provides comfort measures for patients in the waiting area.
  • Assists RN in completing therapeutic treatments and communicates patient’s response to treatment.
  • Current licensed/registered and practicing Paramedic or a current and practicing LPN with State of Missouri license or temporary work permit.
  • Adheres to and exhibits our core values.
  • Assist providers with diagnostic procedures and exams (i.e. pelvic examination, lumbar puncture, suturing, etc.)
  • Assists Physicians/Mid-level providers with suturing, simple dressings, wound cleansing, post molds set up, and other procedural set ups as directed.
  • Places patients on electrocardiogram (EKG) monitor and performs 12 lead EKG’s. Performs venipuncture for the purpose of obtaining blood specimens.
  • Assists Manager in training new staff on standard procedures as directed.
  • Seek out areas of patient care whether in the waiting room or an exam room that will expedite care and improve communication between patients and coworkers.
  • Complete those protocol or providers entered orders within scope on patients awaiting exams.

Critical Care Technician

Northeast GA Medical Center
11.2006 - 09.2011
  • Assist registered nurses and physicians with the care and observation of critical patients within the ICU setting.
  • Gather EKG, blood draws, blood sugars, specimens, and toileting patients.
  • Practice professionalism while in contact with every patient encounter.
  • Gather proper lab analysis for documentation.
  • Obtain proper medical information for the critical care team.
  • Provide basic patient care under the supervision of nursing staff.
  • Check patient vital signs and glucose levels.
  • Answer phones and respond to emails.
  • Manage medical records.

Education

Associate of Science - Health Science

Georgia State University
Atlanta, GA
05-2019

Skills

  • CPR
  • MEDICAL TERMINOLOGY
  • REVENUE CYCLE
  • Medicaid GAMMIS
  • PHLEBOTOMY
  • WORDS, EXCEL, POWER POINT
  • MCKESSON, EPIC, CERNER

Timeline

Care Link Specialist

Piedmont Hospital-Atlanta
12.2024 - Current

Lead Patient Intake Coordinator

Fresenius Medical Care Dialysis
12.2018 - 03.2021

Emergency Patient Care Technician

Wellstar Kennestone Hospital
04.2014 - 10.2015

Lead Scheduler III/Lead Patient Access Representative

Northside Hospital-Atlanta
09.2011 - 12.2024

Critical Care Technician/Secretary

Northside Hospital-Forsyth
09.2011 - 03.2019

Critical Care Technician

Northeast GA Medical Center
11.2006 - 09.2011

Associate of Science - Health Science

Georgia State University

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