Lakeisha Giddens
Quitman
Summary
Customer-focused Apparel Sales Associate recognized for productivity and efficient task completion. Skilled in visual merchandising, inventory management, and customer service, ensuring seamless shopping experiences. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales goals while building lasting relationships with customers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Apparel Sales Associate
Walmart
Valdosta
04.2024 - 07.2025
- Assisted customers with product selection and inquiries on apparel items.
- Organized merchandise displays to enhance customer engagement and accessibility.
- Operated point-of-sale system for efficient transactions and inventory management.
- Maintained cleanliness and organization of the sales floor and fitting rooms.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Maintained a neat and orderly appearance of the store merchandise.
- Greeted customers upon entering the store to ensure they had a positive shopping experience.
- Assisted customers in selecting apparel items that best fit their needs and preferences.
Home Health Care Nurse
Self employed
Quitman
01.2015 - 01.2025
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to healthcare professionals.
- Maintained cleanliness and organization of patient areas and equipment.
- Documented patient care activities and observations in medical records.
- Collaborated with healthcare teams to ensure quality patient care.
- Communicated effectively with patients to provide emotional support.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
- Comforted patients and provided reassurance and encouragement.
- Observed residents' behavior closely to detect any changes in mood or physical condition that require further medical attention.
- Performed vital signs checks on patients such as temperature, pulse, respiration rate, and blood pressure.
- Transported patients safely using wheelchairs or stretchers when necessary.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Followed safe lifting techniques and individual resident lifting instructions.
- Collected and documented vital signs to track current patient conditions.
- Prepared meals for patients according to their dietary requirements.
- Monitored patient's condition and reported any changes to the registered nurse or physician.
- Responded quickly to emergencies and followed proper safety protocols at all times.
- Collected specimens for laboratory testing as requested by the physician.
- Administered medications following established procedures and protocols under supervision of a Registered Nurse.
- Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
- Assisted with admission paperwork for new patients entering the facility.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Maintained patient confidentiality according to HIPAA guidelines at all times.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Administered medications and educated patients and families on correct at-home administration.
- Administered wound care for ulcers and various skin integrity issues, ensuring effective healing.
- Provided compassionate patient care in home settings for diverse client needs.
- Educated caregivers regarding proper administration of medications and treatments.
Substitute Teacher
Brooks county board of education
Quitman
01.2017 - 12.2017
- Developed lesson plans to meet diverse student needs and learning styles.
- Managed classroom behavior to create a positive learning environment.
- Collaborated with teachers to ensure curriculum alignment and instructional consistency.
- Provided individualized support for students requiring additional assistance.
- Communicated effectively with parents regarding student performance and behavior.
- Implemented school policies to maintain safety and discipline in the classroom.
- Adapted lessons on short notice based on teacher instructions or student needs.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Engaged students in discussions to promote interest and drive learning.
- Provided notes and reports on school day activities to primary teacher.
Inbound Call Center Representative
Elead1
Valdosta
01.2011 - 11.2011
- Managed high-volume inbound calls to address customer inquiries and concerns.
- Utilized CRM software to document customer interactions and track issue resolution.
- Provided accurate product information to assist customers in making informed decisions.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Updated customer accounts, addresses and contact information within call management databases.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Consulted with customers to resolve service and billing issues.
Education
Bachelor of Science - Nursing
Valdosta State University
Valdosta, GA 08.1999 - 07.2003
Skills
- Customer service
- Visual merchandising
- Point-of-sale operation
- Inventory management
- Effective communication
References
References available upon request.
Timeline
Apparel Sales Associate
Walmart
04.2024 - 07.2025
Substitute Teacher
Brooks county board of education
01.2017 - 12.2017
Home Health Care Nurse
Self employed
01.2015 - 01.2025
Inbound Call Center Representative
Elead1
01.2011 - 11.2011
Bachelor of Science - Nursing
Valdosta State University
08.1999 - 07.2003