La'Kendria O'Neal
McDonough
Summary
Dynamic and reliable professional with a strong background in manufacturing and operations support at Pepsi Beverages. Proven expertise in equipment operation and quality control, enhancing production efficiency and reducing downtime. Known for effective problem-solving and adaptability, consistently exceeding performance goals while fostering teamwork and collaboration.
Overview
10
10
years of professional experience
Work History
Producton Operator
Pepsi Beverages
02.2024 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
Product Support Specialist
The Home Depot Distribution Center
04.2018 - 02.2024
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Maintained up-to-date knowledge of industry trends and competitor offerings, enabling more effective client consultations when discussing product benefits.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
Warehouse Fulfillment Associate
Carter's Distribution Center
08.2015 - 08.2019
- Wrapped pallets in shrink wrap prior to loading.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
Inventory Specialist Lead
Dollar General Distribution Center
08.2017 - 04.2018
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
High School Diploma -
Union Grove High School
McDonough, GA05-2015
Skills
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Material quality control
- Assembly line experience
- Equipment operation
- Operations support
- Materials management
- Process improvement
- Machine operation expertise
- Equipment maintenance
- Electrical troubleshooting
- Logistics
- Quality control analysis
- Supply chain distribution
- Workplace organization
- Machine operations
- Equipment and machine maintenance
- Shipping support
- Batch documentation
- Problem-solving
- Good communication
- Strong work ethic
- Computer skills
- Production equipment experience
- Basic math
- Teamwork and collaboration
- Workplace safety
- Start up procedures
- Forklift and pallet jack operation
- Machinery operations
- Shipping and labeling
- Forklift operation
Timeline
Producton Operator
Pepsi Beverages
02.2024 - Current
Product Support Specialist
The Home Depot Distribution Center
04.2018 - 02.2024
Inventory Specialist Lead
Dollar General Distribution Center
08.2017 - 04.2018
Warehouse Fulfillment Associate
Carter's Distribution Center
08.2015 - 08.2019
High School Diploma -
Union Grove High School
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