Lakerria Roper
Valdosta
Summary
Results-driven team leader with experience in customer service and operational management. Recognized for critical thinking and organizational skills that improve service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/ GA CVR Auditor
CDK Global
Valdosta, GA
02.2024 - Current
- Resolved customer inquiries and issues via phone, email, and chat support.
- Maintained accurate records of customer interactions in CRM system.
- Assisted in training new team members on product knowledge and service protocols.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Review and verify vehicle purchase records for accuracy and compliance with Georgia Laws.
- Identify discrepancies and help reduce fraud risk through detailed audits.
- Maintain accurate documentation and follow internal compliance procedures.
Assistant Manager
Family Dollar
Valdosta, GA
11.2023 - 05.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Coordinated staff schedules to optimize labor efficiency and meet store demands.
- Trained new employees on operational processes and customer service standards.
- Managed inventory levels, conducting regular stock audits to maintain product availability.
- Built strong customer relationships to drive sales and repeat business.
- Improved team communication and overall store efficiency.
Customer Service Representative
Afni Inc, Verizon- Remote
Valdosta, GA
07.2022 - 10.2023
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Assisted in training new representatives on company protocols and customer service best practices.
- Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
- Conducted product knowledge sessions to improve team performance and boost customer engagement efforts.
- Developed troubleshooting guides to assist customers in resolving technical issues promptly and effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
It's Fashions
Retail Sales Associate
Valdosta, GA
05.2020 - 09.2020
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and maintaining cash handling protocols.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Trained new associates on customer service practices and operational procedures for seamless onboarding.
Education
Associate of Science - Medical Billing & Coding
University of Arkansas Grantham
05-2022
High School Diploma -
Lowndes High School
Valdosta, GA05-2017
Skills
- Customer service and Support
- Active listening
- Critical thinking
- Data entry
- Team Leadership
- Account management
- Organizational Skill
Timeline
Customer Service Representative/ GA CVR Auditor
CDK Global
02.2024 - Current
Assistant Manager
Family Dollar
11.2023 - 05.2024
Customer Service Representative
Afni Inc, Verizon- Remote
07.2022 - 10.2023
It's Fashions
Retail Sales Associate
05.2020 - 09.2020
Associate of Science - Medical Billing & Coding
University of Arkansas Grantham
High School Diploma -
Lowndes High School