Lakesha cox
Lithia Springs
Summary
Focused shift manager successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude. I'm a team player. I'm a people's person.
Overview
24
24
years of professional experience
Work History
Independent Contractor
Liveops
10.2019 - Current
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
Customer Service Representative
Home Depot
04.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Home Depot
04.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
shift manager
NPC. Pizza Hut
10.2002 - 12.2019
- Resolved guest complaints quickly and efficiently.
- Received frequent customer compliments for going above and beyond normal duties.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Call Center Customer Service Representative
TRC Staffing Convergent
04.2019 - 10.2019
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
in bound agent
Wilpro
08.2015 - 12.2015
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
out-in bound agent
sitel
04.2011 - 07.2013
- Making calls to Bank of American customers. Upgrade customers services. In bound call for healthcare medicare. Medicare customer calling to see what they insurance cover.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
Cashier
BQuick
05.2004 - 06.2008
- Greeted customers promptly.
- Received customer payments.
- Assisted customers in selecting items based on needs.
- Completed purchases using Point of Sale systems.
- Trained new cashiers on procedures, customer service and sales techniques.
assembly line
Flexible Flyer
12.1999 - 10.2002
- Loaded and unloaded pieces into boxes for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Reported all equipment failures and malfunctions to supervisor.
- Used item numbers to properly stock warehouse.
- Attached identifying tags to containers.
Education
Certified nursing assistant certificate - medical
Millisap CNA School
Starkville, MS04.2011
High School Diploma -
Chula Vista Adult School
Chula Vista, CA06.1994
Skills
- ServSafe certification
- Committed team player
- Top-tier, full-service dining background
- Cash handling expert
- Skilled in call center operations
- Multi-line phone operation proficiency
- Quick problem solver
- Thrives in fast-paced environment
- Guest relations professional
- Customer interface expertise
- Quick learner
- Strong client relations
- Proficient in cash management
- Credit card processing
- Cash flow management
- Trusted key holder
Timeline
Customer Service Representative
Home Depot
04.2022 - 04.2023
Customer Service Representative
Home Depot
04.2022 - 04.2023
Independent Contractor
Liveops
10.2019 - Current
Call Center Customer Service Representative
TRC Staffing Convergent
04.2019 - 10.2019
in bound agent
Wilpro
08.2015 - 12.2015
out-in bound agent
sitel
04.2011 - 07.2013
Cashier
BQuick
05.2004 - 06.2008
shift manager
NPC. Pizza Hut
10.2002 - 12.2019
assembly line
Flexible Flyer
12.1999 - 10.2002
Certified nursing assistant certificate - medical
Millisap CNA School
High School Diploma -
Chula Vista Adult School
Similar Profiles
Clarissa LewisClarissa Lewis
Customer Service Agent (Remote) at LiveOpsCustomer Service Agent (Remote) at LiveOps
Kahdija GeraldKahdija Gerald
Call Center Sales Representative at LiveOpsCall Center Sales Representative at LiveOps
WYONNA HEARDWYONNA HEARD
Independent Contractor- Customer Service Rep at LiveOpsIndependent Contractor- Customer Service Rep at LiveOps