Lakesha Livingston
McDonough
Summary
Adept at multitasking and resolving complaints, I excelled as a Customer Service Representative at Delta Air Lines, Inc, enhancing customer satisfaction significantly. Leveraging strong communication and organizational skills, I implemented process improvements and ensured seamless travel experiences, demonstrating exceptional team collaboration and decision-making abilities.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
Atlanta
08.2006 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Greeted customers in a friendly and professional manner.
- Monitored gate area for unauthorized personnel access attempts.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Assigned seating to passengers based on availability and preferences.
- Verified identification of travelers before allowing them to board the plane.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Some College (No Degree) - Psychology
Kent State University
Kent, OHSkills
- Multi Task
- Complaint resolution
- Time Management
- Work great under pressure
- Team Player
- Communication
- Decision Making
- Active Listening
- Motivating
- Organized
Timeline
Customer Service Representative
Delta Air Lines, Inc
08.2006 - Current
Some College (No Degree) - Psychology
Kent State University