Lakesha Milton
Atlanta
Summary
Seasoned Operations Planner with background in logistics and supply chain management. Specialize in developing efficient business operations strategies, optimizing resource utilization and streamlining processes. Strong problem solver with proven ability to manage multiple projects while meeting challenging deadlines. Previously implemented strategic operational changes resulting in significant process improvements and cost savings.
Overview
29
29
years of professional experience
1995
1995
years of post-secondary education
Work History
Operations Planner
Syncreon/DPWorld
Fairburn
09.2020 - Current
- Developed operational plans to optimize supply chain efficiency for global logistics.
- Coordinated inventory management using advanced tracking systems to ensure accuracy.
- Collaborated with cross-functional teams to enhance workflow and productivity standards.
- Conducted capacity planning, resource allocation, and scheduling activities.
Export Clerk
XPO Logistics
Forest Park
06.2018 - 09.2020
- Processed export documentation for compliance with international shipping regulations.
- Coordinated with shipping carriers to schedule timely pickups and deliveries.
- Maintained accurate records of shipments and inventory using logistics software.
Customer Fulfillment Associate
Amazon
Atlanta
11.2016 - 05.2018
- Processed customer orders accurately and efficiently for timely fulfillment.
- Assisted in inventory management by organizing stock and verifying counts.
- Operated warehouse equipment to streamline order picking and packing tasks.
- Participated in team meetings to discuss process improvements and new initiatives.
- Loaded outbound shipments onto trucks according to delivery schedule.
- Managed returns from customers by inspecting merchandise for damage or discrepancies in quantity or type ordered versus received items.
Customer Operations Specialist
Suntrust Bank
Atlanta
06.2006 - 07.2016
- Managed customer inquiries and provided accurate information regarding banking services.
- Assisted in resolving customer complaints to enhance service satisfaction.
- Collaborated with teams to streamline operational processes for efficiency.
- Trained new staff on procedures and best practices in customer service.
- Participated in team meetings to discuss strategies for improving operational efficiency and effectiveness.
- Provided exemplary customer service by responding to customer emails and phone calls in a timely manner.
Operations Specialist
Suntrust Bank
Atlanta
08.1996 - 05.2005
- Coordinated daily operations and administrative tasks for banking services.
- Assisted in processing customer transactions efficiently and accurately.
- Utilized banking software to manage account information and updates.
- Collaborated with team members to enhance customer service experiences.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Developed reports detailing operational performance, trends, costs, productivity.
Education
Tri-Cities High School
Atlanta , Georgia Skills
- Supply chain optimization
- Capacity planning
- Inventory management
- Logistics coordination
- Process improvement
- Cross-functional collaboration
- Problem solving
- Effective communication
- Team leadership
- Attention to detail
- Customer service
- Production planning
- Logistics management
- Shipping and receiving
- Organizational skills
- Teamwork
- Task prioritization
- Multitasking
- Problem-solving
- Active listening
- Computer literacy
- Material resource planning
- Multitasking Abilities
- Adaptability
- Multitasking capacity
- Material requirement planning
- Decision-making
- Safety regulations compliance
- Warehouse management systems
Timeline
Operations Planner
Syncreon/DPWorld
09.2020 - Current
Export Clerk
XPO Logistics
06.2018 - 09.2020
Customer Fulfillment Associate
Amazon
11.2016 - 05.2018
Customer Operations Specialist
Suntrust Bank
06.2006 - 07.2016
Operations Specialist
Suntrust Bank
08.1996 - 05.2005
Tri-Cities High School