Laketa Edwards
Morrow
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
21
21
years of professional experience
Work History
General Manager
KFC Restaurant
Conyers
01.2025 - Current
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
General Manager
Pizza Hut
Morrow
06.2022 - 01.2025
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Taco Bell
Union City
04.2016 - 05.2019
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Fowler Foods
Memphis
12.2004 - 10.2016
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
Associate of Arts -
Tennessee State University
Nashville, TN03-1999
Skills
- Budget management
- Inventory control
- Employee training
- Payroll administration
- Customer service
- Project management
Timeline
General Manager
KFC Restaurant
01.2025 - Current
General Manager
Pizza Hut
06.2022 - 01.2025
General Manager
Taco Bell
04.2016 - 05.2019
General Manager
Fowler Foods
12.2004 - 10.2016
Associate of Arts -
Tennessee State University
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