Lakeysha Holyfield
Conyers
Summary
Dynamic leader with proven expertise in customer service management and team leadership, honed at AutoZone and Arby's. Excelled in enhancing store operations and fostering a collaborative work environment. Skilled in problem-solving and multitasking, consistently achieving positive outcomes in fast-paced settings. Renowned for innovative strategies that bolster customer relations and drive sales growth.
Overview
18
18
years of professional experience
Work History
Store Manager
AutoZone
02.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Driver
View Point Health, GRNCSB
04.2017 - 01.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Driver
MARTA
01.2012 - 04.2017
Team Leader
Arby's
07.2007 - 10.2012
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Diploma - General Studies
Clarkston High School
Stone Mountain, GA06.1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
Timeline
Store Manager
AutoZone
02.2020 - Current
Driver
View Point Health, GRNCSB
04.2017 - 01.2020
Driver
MARTA
01.2012 - 04.2017
Team Leader
Arby's
07.2007 - 10.2012
Diploma - General Studies
Clarkston High School
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