LAKIER DIAMOND
W2 Logistics
Atlanta
8
years of professional experience
Freight dispatcher with experience coordinating driver schedules, load assignments, and shipment updates, with a focus on transportation regulations, regulatory compliance adherence, and fast issue resolution.
Work History
Freight Dispatcher
2 Years 7 Months- Coordinated driver schedules, load assignments, and delivery updates to maintain efficient freight movement.
- Assigned loads based on capacity, location, and delivery windows to support on-time performance.
- Monitored shipment status in transportation management systems to confirm timely pickups and arrivals.
- Communicated with drivers, customers, and warehouse teams to resolve routing and service issues quickly.
Customer Service Team Lead
9 Months- Led customer support team handling iPhone, Mac, and AppleCare inquiries with consistent service quality.
- Trained new team members on Apple support workflows, policies, and communication standards.
- Reviewed team interactions to reinforce accuracy, professionalism, and compliance.
- Trained representatives on call handling, de-escalation, and service standards.
Customer Support Specialist
3 Years 1 Month- Triaged incoming calls and messages, routing emergencies to clinical staff with appropriate urgency.
- Coordinated client communications for urgent veterinary inquiries, ensuring clear guidance and timely appointment scheduling.
- Managed check-in and check-out workflows, verifying records, forms, and patient information accuracy.
- Processed payments and explained service estimates, supporting smooth client transactions at front desk.
Education
Associate of Science - Nursing
Skills
Time management
Freight rate negotiation
Transportation regulations
Regulatory compliance
Effective multitasking
Load planning
Critical Decision-making
Professional communication
Call center environments
Logistics coordination
Stress tolerance
Timeline
Freight Dispatcher
W2 Logistics
02.2024 - 09.2026Read More
Customer Service Team Lead
Apple
04.2023 - 01.2024Read More
Customer Support Specialist
Cobb Emergency Veterinary Clinic
10.2018 - 11.2021Read More
UNF
Associate of Science from Nursing
Read More