Summary
Overview
Work History
Education
Skills
Publications
Awards
Timeline
Generic

Lakisha Hannor

Atlanta,GA

Summary

Responsible individual with strong judgment, excellent time management skills, and a flexible schedule. Aim to utilize abilities to effectively contribute to the success of your company. Consistently praised by colleagues for hardworking nature, can be relied upon to assist your organization in achieving its goals. Extensive experience in leadership roles with a solid background in guiding teams, managing complex projects, and attaining strategic objectives. Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Collaborative approach and unwavering commitment to excellence are well-known traits.

Overview

17
17
years of professional experience

Work History

Regional Property Manager

Cushman & Wakefield
10.2021 - Current
  • Resolved resident relation issues and escalated complaints from residents
  • Inspects properties to ensure the highest standards are maintained; evaluates maintenance, Grounds, and housekeeping operations in areas of efficiency
  • Conducts periodic inspection of vacant apartments for market-ready condition
  • Provides overall direction and supervision of day-to-day property management with oversight responsibility for management of the properties within the geographic region
  • Ensures prompt and accurate reporting for portfolio including vacancy and budget variances, staffing needs, upcoming inspections, and others, as needed
  • Regularly visits site offices, inspects field operations and reviews periodic reports from community managers to determine progress of occupancy and maintenance projects
  • Responsible for property contracts
  • Oversee the processing of work orders, payroll and invoicing
  • Monitor Leasing/renewal activities through newly implemented revenue management system
  • Oversee RUBS (ratio utility billing system program) to ensure correct billing to tenants
  • Marketing, contract negotiation, managing, as well as the recruiting, training, and development of all pertinent staff
  • Managed the preparation and completion of lease documents, annual budgets, previsions and expenses control, forecasts, and monthly performance and management reports
  • Improved the overall financial performance by increasing revenues and controlling expenses while maintaining company standards
  • Prepared detailed budgets and financial reports for properties
  • Kept updated records of property vacancies and lease renewals to proactively fill open units

Community Property Manager

Pinnacle Property
10.2016 - 10.2021
  • Responsible for the daily operations, leadership, and staff management of Brook Valley and Alta Mill Apartments
  • Work with Regional Manager/District Manager and staff to complete annual budgets, monthly/quarterly forecasts, marketing plans, staffing plans and capital plans
  • Prepare weekly, monthly, quarterly financial updates/variances as needed
  • Responsible for ensuring that the property is well run and that the staff is constantly striving to improve their properties' operations, curb appeal, revenues and NOI
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act and all other laws pertaining to apartments
  • Oversee property renovations and unit renovations - Provided tracking for all submittals, change orders, requests for information to ensure timely return from the general contractor
  • Maintained all project files, books, and correspondence in chronological date order, for easy access and retrieval
  • Processed Subcontracts and Purchase Orders for prompt delivery of submittal documentation
  • Designed and managed the launch event for the newly updated apartments in the community
  • Transferred to distressed property in SC and increased occupancy from 70% to 95% during Covid -19 and maintained low delinquency rent of less than 3%
  • Oversaw office renovations and property renovations

Community Property Manager

Bell Partners Incorporated
02.2016 - 10.2016
  • Responsible for ensuring the property stays within the established budget guidelines throughout the year while driving NOI to the highest possible level allowed by the market
  • Responsible for maximizing collections by ensuring that rent payments are collected and posted in a timely manner, evictions are conducted when required in accordance with applicable law, and that bad debt accounts are pursued aggressively
  • Responsible for approving and submitting all invoices to the appropriate office for payment, requesting necessary authorizations and requesting payment consistent with established Accounts Payable policies and procedures
  • Review and approve online timesheets, including the monitoring of overtime
  • Ensure confidentiality of information Interpersonal, Effectiveness, Communicates professionally and effectively with residents, subordinates, supervisors, vendors, and contractors
  • Negotiates effectively with residents, subordinates, supervisors, vendors, and contractors
  • Recognized in company newsletter for highest new lease rate changes, renewal increases, and month-over-month revenue change
  • Recognized in company newsletter for optimizing expenses by utilizing Managed Catalog and National Vendors
  • Both ensure cost savings and maximum rebate opportunities
  • Knowledge of established accounting and bookkeeping practices and procedures including the ability to create budgets and analyze financial statements

Assistant Community Manager/Leasing Professional

Bell Partners Incorporated
06.2011 - 01.2016
  • Ability to act in solving problems while exhibiting judgment and a realistic understanding of issues, even when dealing with emotional topics
  • Responsible for collecting and posting rent payments; managing resident delinquencies, evictions, and legal notices; and performing pre-close and closeout accounting processes
  • Prepare all proper forms for accounting adjustments
  • Plan marketing and tenant appreciation activities, as directed
  • Track and monitor tenant accounts submitted to collection agency
  • Lead tours of property, showing vacant units and marketing property amenities
  • Track and follow up with all referrals, walk-ins, and phone inquiries
  • Obtained the lowest exposure in region @ 1.4% entire quarter
  • Member of company's 3 million Dollar Club
  • Assists Property Manager with conducting and documenting annual unit inspections
  • Manages property's answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information
  • Ability to read and understand financial statements, such as budgets, financial reports, accounting information, etc
  • Comprehension of federal fair housing laws and any applicable local housing provisions
  • Ability to analyze and resolve problems

Leasing Professional

Westdale Asset Management
10.2009 - 02.2011
  • Create and maintain positive relationships with residents in an effort to easily resolve issues and to make the property a pleasant place to live
  • Respond to internet leads, convert prospect into future residents, complete all lease paperwork while complying with Federal and Local Fair Housing regulation and ordinances
  • Answering incoming calls and handling them accordingly, whether it is a prospect call, resident, service request, etc
  • Maintain current resident files
  • Physically inspecting the property when on grounds and reporting any service needs to the maintenance staff
  • Analyzes concerns associated with apartments that are slow to lease and offers recommendation to the Community Manager

Leasing Professional

ECI Management
07.2007 - 10.2009
  • Assist in creating and executing the leasing strategies for the property to maximize traffic and rental closing performance
  • Lease and market vacant and upcoming apartments
  • Marketing to outside clients
  • Completed all leasing paperwork
  • Accepted rental payments, post utilities bills, and aided with move out procedures
  • Show apartment to prospective residents
  • Receive resident complaints in a calm manner
  • Knowledge of and experience with Yardi, Onesite, Yield Star, Resident Data
  • Use negotiating skills to renew residents' lease terms
  • Verify and process application quickly
  • Introduced rental aid plan that enhanced residents' retention and helped to minimize delinquency

Education

Gordon College
1996

Skills

  • Customer Service Management
  • Increasing Occupancy
  • Revenue Management
  • Lease Audit
  • Property Inspections
  • Prepared Renewals
  • Late Notices
  • Community Advertisements
  • Market Surveys
  • Eviction Procedures
  • MRI Accounting Software
  • Sales and Marketing
  • Multi-Family Property Management
  • Fair Housing Mandates
  • New Construction
  • Yardi Software
  • Bid Proposals
  • Database Software
  • Accounting Operations
  • Rent Growth
  • Capital Projects Management
  • Onesite
  • LRO
  • Knock
  • Popcard
  • RentCafe
  • Nexus
  • Workday
  • Microsoft Office
  • Rent Pricing Optimization
  • Fair Housing Laws Knowledge

Publications

Recognized in company newsletter for most increase in revenue

Awards

Employer of the year

Timeline

Regional Property Manager

Cushman & Wakefield
10.2021 - Current

Community Property Manager

Pinnacle Property
10.2016 - 10.2021

Community Property Manager

Bell Partners Incorporated
02.2016 - 10.2016

Assistant Community Manager/Leasing Professional

Bell Partners Incorporated
06.2011 - 01.2016

Leasing Professional

Westdale Asset Management
10.2009 - 02.2011

Leasing Professional

ECI Management
07.2007 - 10.2009

Gordon College

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Lakisha Hannor