LaKisha Joiner
Retail management/Driver
Atlanta
Summary
Experienced in navigating diverse routes and ensuring timely delivery, with a strong focus on passenger safety and vehicle maintenance. Demonstrated ability to maintain cleanliness and functionality through regular inspections, enhancing reliability during transportation. Proven track record of delivering exceptional customer service by efficiently resolving inquiries and managing complex interactions using CRM tools.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Driver
Lyft
Atlanta
12.2024 - Current
- Here are eight resume experience statements based on the provided details for a Driver at Lyft:
- Successfully navigated diverse routes while ensuring timely and safe delivery of passengers, enhancing overall satisfaction.
- Maintained vehicle cleanliness and functionality through regular inspections, promoting safety and reliability during transportation.
Customer Service Representative
Delta
Atlanta
03.2022 - Current
- Delivered exceptional customer service by resolving inquiries efficiently, enhancing customer satisfaction and loyalty.
- Managed complex customer interactions using CRM tools, streamlining support processes and improving response times.
- Collaborated with cross-functional teams to implement service improvements, resulting in enhanced operational efficiency and customer experience.
Assistant Store Manager
Walmart
Atlanta
02.2013 - 02.2022
- Led inventory management efforts by organizing stock and ensuring timely replenishment, enhancing operational efficiency and reducing stockouts.
- Trained and mentored team members on best practices in customer service, fostering a collaborative work environment and improving team performance.
- Implemented efficient scheduling processes that optimized labor resources, resulting in improved coverage during peak shopping hours.
Education
License - Pharmacy
Atlanta Technical College
Atlanta, GA 03.2010 - 07.2011
Skills
- Route navigation
- Passenger safety
- Vehicle maintenance
- Customer service
Timeline
Driver
Lyft
12.2024 - Current
Customer Service Representative
Delta
03.2022 - Current
Assistant Store Manager
Walmart
02.2013 - 02.2022
License - Pharmacy
Atlanta Technical College
03.2010 - 07.2011