Lakisha Lenard
McDonough
Summary
Service-oriented person with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Cleaner
Ruffins Cleaning Service
McDonough
09.2015 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Housekeeper
Candlewood Suites Hotel
Jackson
02.2024 - 04.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
Gas Station Clerk
Chevron/ JP Petroleum
Locust Grove
08.2023 - 02.2024
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
- Assisted in ordering supplies for store when needed and maintained inventory records.
- Provided excellent customer service by addressing complaints promptly and courteously.
- Checked expiration dates on food items before stocking them onto shelves.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Security Officer
Delta Air Lines, Inc
Atlanta
08.1998 - 08.2005
- Conducted regular patrols to detect and respond to potential security threats.
- Collaborated with law enforcement during emergency situations and incidents.
- Managed access control procedures to restrict unauthorized entry into secure areas.
- Assisted in training new security personnel on protocols and procedures.
- Responded promptly to alarms, ensuring swift resolution of security issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Education
High School Diploma -
John Hay
Cleveland, OH06-1996
Skills
- Cleaning Techniques
- Sanitation Practices
- Chemical Handling
- Safety Compliance
- Quality Assurance
- Waste Management
- Commercial Cleaning
- Supply Inventory Management
- Inventory Management
- Cash Handling
- Payment Processing
- POS Systems
- Drawer balancing
- Time management
- Schedule Coordination
- Daily workflow
- Staff Training
- Customer Service
- Customer Support
- Guest Relations
- Customer focus
- Teamwork
- Physically strong
- Complex Problem-Solving
- Effective communicator
- Oral and written communication
- Detail-oriented focus
- Hardworking
- Positive demeanor
- Customer-Oriented
- Feedback provision
- Office support
- Time management skills
- Cash Management
- Feedback provision
- Cash Management
Timeline
Housekeeper
Candlewood Suites Hotel
02.2024 - 04.2024
Gas Station Clerk
Chevron/ JP Petroleum
08.2023 - 02.2024
Cleaner
Ruffins Cleaning Service
09.2015 - Current
Security Officer
Delta Air Lines, Inc
08.1998 - 08.2005
High School Diploma -
John Hay