Lakivia Greenleaf
McDonough
Summary
Compassionate Certified Nursing Assistant with experience at Crystal Health Care Services, skilled in direct patient care and HIPAA compliance. Proven ability to enhance patient comfort and satisfaction through effective communication and individualized care plans. A reliable team player dedicated to promoting health management and wellness practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Crystal Health Care Services
05.2003 - 06.2012
- Provided compassionate patient care by assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes in patient conditions to nursing staff for timely interventions.
- Assisted in the implementation of individualized care plans, adapting approaches to meet diverse patient needs.
- Educated patients and families on health management, promoting understanding of treatment plans and wellness practices.
Cashier Manager
Big Lots
04.2005 - 12.2005
- Supervised daily cash register operations, ensuring accuracy and efficiency in transaction processing.
- Trained and mentored new cashiers on best practices and customer service standards.
- Implemented inventory management techniques to optimize stock levels and reduce discrepancies.
- Developed staff schedules to ensure adequate coverage during peak hours, enhancing service delivery.
Cashier Manager
Pizza Hut
01.1998 - 02.2004
- Analyzed sales data to identify trends, providing insights for promotional strategies and product placement.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and fostering loyalty.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
Education
CNA - Nursing
Mississippi Delta Community College
Moorhead, MS05-2003
High School Diploma -
Greenwood High School
Greenwood, MS05-1998
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- ROM
- Bathing assistance
- Bedside manner
- Dressing assistance
- Patient-focused care
- Feeding assistance
- Positioning patients
- Patient lifting
Certification
- CNA - Certified Nurse Assistant
Timeline
Cashier Manager
Big Lots
04.2005 - 12.2005
Certified Nursing Assistant
Crystal Health Care Services
05.2003 - 06.2012
Cashier Manager
Pizza Hut
01.1998 - 02.2004
CNA - Nursing
Mississippi Delta Community College
High School Diploma -
Greenwood High School
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