LA'KOL HUTCHINS

Atlanta

Summary

Analytical and operations-focused professional with 4+ years of experience supporting SaaS platforms, high-volume environments, and client-facing operations. Skilled in real-time performance monitoring, data analysis, reporting, and cross-functional coordination to drive efficiency and improve business outcomes.

Overview

years of professional experience

Certification

Work History

Solutions Engineer / Technical Account Manager

HUB International

06.2021 - 11.2025

Analyzed system performance and client data to identify trends and improvement opportunities
Built and maintained Excel reports to track KPIs and support decision-making
Collaborated cross-functionally to resolve issues and improve workflows
Managed high-volume client accounts and real-time operational needs
Communicated insights and performance updates to stakeholders
Ensured reporting accuracy and supported testing initiatives

Customer Service Representative

AT&T

Managed high-volume service requests and resolved customer issues
Maintained accurate documentation in internal systems

Patient Registration Specialist

Singing River Hospital

Entered and validated sensitive data in fast-paced environments
Ensured HIPAA compliance and data accuracy

Education

Associate of Applied Science - Human Services

Mississippi Gulf Coast Community College

Perkinston, MS

Bachelor of Science - Business Administration & Marketing

William Carey University

Hattiesburg, MS

Skills

Data Analysis
Reporting
Real-Time Monitoring
KPI Tracking
Process Optimization

Cross-Functional Collaboration
Client Coordination
Excel
SQL
CRM Systems