LaKreisha Jones
Decatur,GA
Summary
Level-headed and compassionate healthcare professional with a strong commitment to patient care and support. Known for remaining calm under pressure and delivering exceptional service in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues. Dedicated to continuous learning and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Laboratory Assistant II
Kaiser Permanente
01.2018 - Current
- Collect and process 1laboratory specimens, ensuring correct labeling and proper handling of time-sensitive samples.
- Prepare samples for shipment in temperature-controlled containers and maintain a clean, organized work area to ensure efficient operations.
- Troubleshoot and resolve issues related to specimen types, missing information, or mislabeling.
- Maintain strict adherence to health and safety protocols and ensure accuracy in documentation.
Job Retention Relations Specialist
Strategic Training and Employment Inc.
07.2015 - 12.2017
- Supported individuals with disabilities in job training and placement, helping them adapt to specific job requirements.
- Developed customized strategies to improve client retention and satisfaction at placement sites.
- Communicated client progress to parents, vocational counselors, and administrators.
- Built and maintained strong vendor relationships to support future client placements and hiring opportunities.
Sales Associate
Macy's
10.2014 - 02.2016
- Delivered personalized customer service and product recommendations to drive sales.
- Met and exceeded personal sales and Star Reward program goals.
- Created positive and lasting impressions through exceptional service and follow-through.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Telesales Representative
Comcast
08.2008 - 05.2011
- Conducted outbound sales calls, promoting internet, phone, and video services.
- Built strong customer rapport and consistently surpassed sales and revenue targets.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
Education
No Degree -
Georgia Perimeter College - Clarkston Campus
Clarkston, GA05-2015
High School Diploma -
Cedar Grove High School
Ellenwood, GA05-2007
Skills
- Patient-Focused Care
- Medical Terminology
- Excellent Communication
- MS Office Proficient
- Training & Development Aptitude
- Creative Problem Solving
- Strong Organizational Skills
- Efficient & Reliable Team Player
Certification
CPR and BLS Certification, American Heart Association - May 2027
Timeline
Laboratory Assistant II
Kaiser Permanente
01.2018 - Current
Job Retention Relations Specialist
Strategic Training and Employment Inc.
07.2015 - 12.2017
Sales Associate
Macy's
10.2014 - 02.2016
Telesales Representative
Comcast
08.2008 - 05.2011
No Degree -
Georgia Perimeter College - Clarkston Campus
High School Diploma -
Cedar Grove High School
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