LaKuan Davis
Jonesboro,Georgia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Medical Screener Receptionist Technician
CSL Plasma
04.2025 - Current
- Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Conducted 50 comprehensive health screenings daily to ensure patient eligibility and safety.
Agent Support Representative
HealthSherpa
08.2024 - 01.2025
- Provide support to 50 insurance agent and broker customers daily through phone calls, email, and live chat
- Facilitated communication between agents and internal teams to enhance support efficiency.
- Resolved complex inquiries from agents, ensuring timely and accurate information delivery.
- Educate our insurance agent customers on how to use our technology to enroll people in marketplace coverage
Customer Service Representative
Bobby Dodd Institute
03.2023 - 06.2024
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Managed high call volumes servicing 50 daily calls, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Resolved customer inquiries efficiently using CRM systems to enhance satisfaction rates.
Customer Service Representative
CenturyLink/Lumen Technologies, Inc
09.2020 - 02.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Maintained a high level of customer satisfaction by providing accurate and helpful responses
- Uphold quality control policies and procedures to increase customer satisfaction
- Made outbound calls to obtain account information over 50 calls daily
Shift Lead / IT Specialist
Master ConcessionAir
11.2017 - 03.2020
- Document daily log to assist the following shift with work production
- Providing telephone support for troubleshooting software and hardware issue for end users
- Implemented new procedures or systems to improve efficiency within the organization
- Identifying and fixing any network devices against security threats2
Assistant Manager
Cinemark
05.2014 - 10.2017
- Monitored over 20 employee attendance records, timekeeping, and payroll information
- Developed a system for tracking inventory and ordering supplies as needed
- Created reports on sales trends, inventory levels, and financial data
- Organized schedules, workflows and shift coverage to meet expected business demands
IT Internship
Clayton State University
01.2015 - 05.2015
- Troubleshooting software and hardware issues
- Perform software and hardware upgrades to over 30 client's computer daily
- Completed assigned projects and conducted daily reports
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor - Information Technology
Clayton State University
Morrow, GA05.2015
Skills
- Troubleshooting
- Problem solving
- MS Office suite
- Customer support
- Proficiency OS
- Data Entry
- Engagement
- Strong empathy
- Professionalism and integrity
- Exceptional communication
- HIPAA compliance
- Collecting vital signs
Awards
- Dean's List 2011
- Dean's List 2014
Timeline
Medical Screener Receptionist Technician
CSL Plasma
04.2025 - Current
Agent Support Representative
HealthSherpa
08.2024 - 01.2025
Customer Service Representative
Bobby Dodd Institute
03.2023 - 06.2024
Customer Service Representative
CenturyLink/Lumen Technologies, Inc
09.2020 - 02.2023
Shift Lead / IT Specialist
Master ConcessionAir
11.2017 - 03.2020
IT Internship
Clayton State University
01.2015 - 05.2015
Assistant Manager
Cinemark
05.2014 - 10.2017
Bachelor - Information Technology
Clayton State University
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