Lakyn Franks
Sylvester
Summary
Veterinary professional with hands-on experience in animal care, medical procedures, and client communication. Proven ability to support veterinary teams, adapt to changing needs, and deliver impactful results. Strong skills in animal handling, medical record management, and laboratory procedures. Known for reliability, teamwork, and focus on achieving optimal outcomes for both pets and clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Veterinary Technician Assistant
Philema Animal Hospital
03.2021 - Current
- Prepared and labeled medications and instructed client on administration.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Operated anesthesia, oxygen and monitoring equipment.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Administered and monitored anesthesia for surgeries and operations.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Prepared and reviewed records and consent forms.
- Assisted with polishing, removing stains and other dental procedures.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Obtained relevant health history and information from clients to maintain medical charts.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Tracked and scheduled follow-up appointments for animal treatment.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Delivered excellent service to pet owners to drive repeat business.
Retail Sales Associate
Dillards Department Store
01.2020 - 03.2021
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Created price tags and merchandise signs for new items.
- Cross-sold products to boost overall sales purchases.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Managed cash register operations using POS system and processed sales and returns.
- Assisted in ringing up sales at registers and bagging merchandise.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Received and processed cash and credit payments for in-store purchases.
- Counted cash, change and stored coupons to keep organized and balanced cash register drawer.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
Sales Associate
Coach
10.2016 - 02.2018
- Cultivated strong customer relationships, enhancing overall satisfaction and loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new team members on sales techniques and product knowledge, fostering a collaborative environment.
- Assisted in visual merchandising to optimize product displays and drive customer engagement.
- Developed promotional strategies that boosted seasonal sales through targeted marketing efforts.
- Mentored junior associates, improving team performance and achieving consistent sales targets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Digital Sales Representative
Verizon Wireless
06.2013 - 04.2015
- Developed and executed digital sales strategies to enhance customer engagement and drive revenue growth.
- Analyzed market trends and customer data to identify new sales opportunities and optimize outreach efforts.
- Collaborated with marketing teams to create targeted campaigns that increased product visibility and conversion rates.
- Provided training and mentorship to junior sales representatives, fostering a culture of continuous improvement.
- Participated in regular training sessions to stay current on emerging technologies, platforms, and industry best practices.
- Nurtured client relationships, leading to repeat business and a loyal customer base.
- Proactively sought out opportunities for upselling or cross-selling additional products or services to existing clients.
- Consistently exceeded monthly sales targets through diligent prospecting and follow-up efforts.
- Made outbound calls to existing customers to upsell advertising packages.
Education
High school diploma -
Worth County High School
Sylvester, GA05.2010
Skills
- Outbound calling (7 years)
- Animal Restraint (2 years)
- Pet Care (2 years)
- Basic math
- Customer service (7 years)
- Pet Insurance Claims (2 years)
- Insurance verification (2 years)
- Customer relationship management (7 years)
- Medical Imaging (2 years)
- Computer skills (10 years)
- Veterinary Technician Experience (2 years)
- Medical billing (2 years)
- Log books (2 years)
- Data entry (3 years)
- Vaccine administration
- Patient restraint
- Grooming assistance
- Client communication
- Phlebotomy techniques
- Animal behavior
- Laboratory procedures
- Specimen collection
- Wound management
- Veterinary terminology
- Medical record-keeping
- Euthanasia assistance
- Diagnostic imaging
- Post operative care
- Emergency care
- Surgical assistance
- Bandaging techniques
- Parasite identification
- Catheter placement
- Anesthesia monitoring
- Urinalysis testing
- IV fluid therapy
- Diagnostic sampling
- Thoracic and abdominal radiograph
- Intravenous injection
- Nail trimming
- Patient positioning
- Medical history collection
- Suture removal
- Emergency and preventive care
- Instrument pack sterilization
- Heartworm diagnostic testing
- Supply restocking
- Veterinary office administration
- Client education
- Dental procedures
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Client relations
- Payment processing
- Professional telephone demeanor
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Data collection
- Filing
- Recordkeeping strengths
Certification
First Aid Certification
Timeline
Veterinary Technician Assistant
Philema Animal Hospital
03.2021 - Current
Retail Sales Associate
Dillards Department Store
01.2020 - 03.2021
Sales Associate
Coach
10.2016 - 02.2018
Digital Sales Representative
Verizon Wireless
06.2013 - 04.2015
High school diploma -
Worth County High School
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