Lalita Henry

Answers complex credit and billing inquiries, investigates high bills, analyze customer credit status, quotes the amount due, offers solutions, and makes arrangements for payment of past due bills, final bills, and returned checks

Processes service orders

Investigates and probes to ensure clarity and that customers' request are satisfied according to emergency policies and procedures

Updates and maintain customer personal identifiable information

Determine documentation requirements

Adhere to established policies, procedures and quality standards for work performed

Supported a high volume of inbound calls by actively listening, troubleshooting, and resolving urgent issues to ensure immediate safety and satisfaction

Coordinated essential services like ETA confirmations, delivery schedules, and emergency tows, ensuring clients had timely access to critical support

Documented and maintained detailed client records to capture communication history and follow through

Consistently met and exceeded performance metrics by ensuring quality service and responsiveness, often resolving complex issues in one interaction