LAMEYAH GORDON
Augusta
Summary
Dedicated worker with excellent communication, time management and computer skills. I'm aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard working by my peers, I can be relied upon to help your company achieve its goals. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Key Holder/Lead Sales Associate/Selling Captain
BELK
10.2019 - Current
- Promoted benefits of store credits or customer loyalty programs to encourage repeat business
- Drove sales through customer relationship building and suggestive selling techniques
- Introduced promotions and sale opportunities
- Kept signage and merchandise displays organized and up to date, promoting visual presentation standards
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Performed cleaning tasks, keeping store neat and organized
- Engaged with guests to understand and anticipate customer service needs
- Trained new employees on company policies and strong sales techniques.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Education
Associates In Nursing in Nursing Candidate -
Augusta Technical College
Augusta, Georgia05.2025
Associate of Arts - Psychology
East Georgia State College
Swainsboro, GA12.2022
High School Diploma -
Lakeside High School
Martinez, Georgia05.2020
Skills
- Cash Register Operation
- Time Management
- Customer Service
- Multitasking Strengths
- Product and Service
- Training and mentoring
- Store maintenance
- Customer Service Management
- Sales Coaching
- Daily reporting
- Staff training
- Sales coaching
- Sales floor organization
Volunteer Experience
The Salvation Army, I volunteered my time and resources to assist the Salvation Army's work. I helped serve food to the ones of need for a couple of weeks. I enjoy helping others.
Additional Information
References:
Chris Hartfield-HR Manager of Belk
Melanie Fisher-Merchandiser Manager of Belk
Timeline
Key Holder/Lead Sales Associate/Selling Captain
BELK
10.2019 - Current
High School Diploma -
Lakeside High School
Associates In Nursing in Nursing Candidate -
Augusta Technical College
Associate of Arts - Psychology
East Georgia State College
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