Lamiya Brazier
Stockbridge
Summary
Results-driven Customer Success Manager with over 5 years of extensive experience leading multimillion-dollar account portfolios and delivering measurable revenue impact. Adept in identifying growth opportunities, executing retention strategies, and influencing decision makers across complex organizations. Known for consistently outperforming KPIs, driving account expansion, and shaping customer success strategies that elevate product adoption and business value.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Samsara
05.2023 - Current
- Managed critical OKRs for successful outcomes.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated strong partnerships with Plus Tier accounts, contributing $1M in annual recurring revenue.
- Conducted discussions with key stakeholders before renewals to ensure satisfaction.
- Identified upsell opportunities, driving accounts to enterprise status.
- Consistently achieved quarterly 35% upsell growth
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Steadily achieved results above quarterly KPI goals.
Enterprise Account Manager
Accenture
02.2022 - 05.2023
- Oversaw portfolio encompassing 75+ accounts generating over $3M annually.
- Developed and executed account strategies with cross-functional team members.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Worked with service and project management departments to provide total support to clients.
Customer Success Manager
Convoy
04.2019 - 01.2023
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Computer Science
Valdosta State University
Valdosta, GASkills
Industry Knowledge: Sales, Customer Success, Business Development, Account Management
Technical Skills: Salesforce, Gainsight, Data Analysis, Excel
Soft Skills: Communication, Leadership, Conflict Resolution, Teamwork, Adaptability
Timeline
Customer Success Manager
Samsara
05.2023 - Current
Enterprise Account Manager
Accenture
02.2022 - 05.2023
Customer Success Manager
Convoy
04.2019 - 01.2023
Bachelor of Science - Computer Science
Valdosta State University