Lana Nunes-Taylor
Fairburn
Summary
Working at Los Mariachis Mexican Restaurant has enabled me to exceed in customer-service and build amazing relationships with the guests. At my restaurant we have to be fast and accurate while also being calm and warming. Adapting to customers needs and changes within the restaurant/staff is a strong quality my restaurant has given me.
Overview
2
2
years of professional experience
Work History
Server
Los Mariachis Mexican Restaurant
02.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new team members on restaurant protocols and service standards.
- Managed cash register operations, processing payments accurately and efficiently.
- Adapted quickly to changing priorities during peak service hours to maintain efficiency.
- Upsold menu items through effective communication of specials and promotions to guests.
- Gathered guest feedback to improve service quality and address concerns proactively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
American Eagle Outfitters, Inc
11.2023 - 02.2024
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained visual merchandising standards to enhance store presentation and promote sales.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Collaborated with team members to achieve daily sales goals and improve customer service outcomes.
Education
High School Diploma -
Langston Hughes High School
FairburnSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Sales expertise
- Order accuracy
- Table bussing
- Relationship management
- Order management
- Tableside etiquette
- Task prioritization
- Guest seating
- Food sales and promotion
- Menu presentation
- Daily specials memorization
Accomplishments
Served a table of 18 people, a table of 15 people, and a table of 13 people with no mistakes and compliments from each and every person at that table.
Every day almost all of my guests compliment me on my service, and I have had a few customers ask me if I've worked at a 5 star restaurant before.
Many customers have told me I'm the best waitress they have ever had.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Los Mariachis Mexican Restaurant
02.2025 - Current
Sales Associate
American Eagle Outfitters, Inc
11.2023 - 02.2024
High School Diploma -
Langston Hughes High School