Lane Trognitz
Atlanta
Summary
Operations professional skilled in managing multi-site operations and driving process improvements to achieve strategic objectives. Known for fostering collaborative environments and adapting to shifting priorities seamlessly. Proficient in resource management and conflict resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Ace Parking
Atlanta, GA
12.2025 - Current
- Led operational efficiency initiatives to optimize parking management processes across multiple locations.
- Developed and implemented strategic plans to enhance customer satisfaction and service quality.
- Mentored team members on best practices for staff training and performance improvement.
- Analyzed operational data to identify trends, facilitating informed decision-making and process enhancements.
- Conducted regular audits of operations, ensuring adherence to safety regulations and company policies.
- Collaborated with senior leadership to align operational strategies with organizational goals and objectives.
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
Operations Manager
Ace Parking
Atlanta, GA
05.2025 - 12.2025
- Managed daily operations of parking facilities, ensuring compliance with company policies and regulations.
- Oversaw staff scheduling and training to optimize team performance and service delivery.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Developed and maintained strong relationships with clients, addressing concerns promptly to ensure retention.
- Analyzed operational data to identify trends and forecast staffing needs effectively.
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
Assistant Manager
Ace Parking
Atlanta, GA
02.2025 - 04.2025
- Streamlined daily operations to enhance parking efficiency and customer satisfaction.
- Implemented training programs for new employees, improving onboarding processes.
- Monitored performance metrics, providing feedback to optimize team productivity.
- Developed strategies for conflict resolution, enhancing customer relations and service delivery.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Valet Captain
Ace Parking
The Woodlands, TX
05.2023 - 01.2025
- Supervised valet staff to ensure efficient vehicle handling and customer satisfaction.
- Monitored vehicle security measures, reducing incidents of damage or theft on site.
- Established rapport with guests upon arrival by providing friendly greetings and efficient service throughout their stay.
- Trained new employees on company policies, procedures, and best practices in valet service excellence.
- Proactively addressed potential issues within the operation before they escalated into larger-scale problems that affected guest satisfaction.
Valet Manager
New Era Valet
Spring, TX
08.2022 - 05.2023
- Oversaw daily operations, ensuring efficient valet service and exceptional guest experiences.
- Trained and mentored staff on best practices for vehicle handling and customer service excellence.
- Developed and implemented streamlined processes to enhance operational efficiency and reduce wait times.
- Collaborated with management to establish performance metrics, driving accountability within the team.
- Resolved customer concerns promptly, maintaining high satisfaction levels across all service interactions.
Front Desk Manager
Iron City Gym
Cypress, TX
05.2018 - 05.2022
- Facilitated member engagement by greeting individuals and offering necessary support.
- Facilitated informative tours while strategically selling memberships to enhance customer engagement.
- Ensured cleanliness and operational readiness of 10,000 sq. ft. gym and kitchen areas to support member satisfaction.
- Tracked outstanding balances and provided assistance to members in addressing payment issues.
- Identified and tackled unique challenges each day through systematic problem-solving techniques.
Education
Associate of Arts - Business Administration
Lone Star College System
Houston, TX05-2024
Skills
- Performance analysis
- Excellent interpersonal skills
- Operational efficiency
- Standard operating procedures
- Outstanding communication skills
- Strategic planning
- Staff supervision
- Staffing oversight
- Expense tracking
- Budgets
- Problem-solving
Accomplishments
- Awarded 2025 Q1 East Coast Team Member of The Quarter
- Supervised team of 30 staff members.
Certification
- Microsoft Office Specialist May 2019 to Present
Timeline
Area Operations Manager
Ace Parking
12.2025 - Current
Operations Manager
Ace Parking
05.2025 - 12.2025
Assistant Manager
Ace Parking
02.2025 - 04.2025
Valet Captain
Ace Parking
05.2023 - 01.2025
Valet Manager
New Era Valet
08.2022 - 05.2023
Front Desk Manager
Iron City Gym
05.2018 - 05.2022
Associate of Arts - Business Administration
Lone Star College System