Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic
Lanell Wallace
Open To Work

Lanell Wallace

Riverdale

Summary

Dynamic supervisor with a proven track record at Petco Animal Supply Solutions, adept at enhancing team performance and customer satisfaction. Skilled in P&L management and training, I excel in communication and detail orientation, ensuring associates meet KPIs while fostering a motivated work environment. Committed to achieving operational excellence. Skilled in coordinating export processes, customer relations, and logistics for global operations. Experience includes managing export documentation, resolving customer issues with a focus on high-quality service, and ensuring compliance with international trade regulations. Strengths lie in problem-solving abilities, multitasking prowess, and effective communication skills. Previous roles have resulted in improved efficiency of export procedures and heightened levels of customer satisfaction.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Supervisor

Petco Animal Supply Solutions
Atlanta
01.2024 - Current
  • Supervise 25+ associates to make sure all are competent and confident in their work task
  • Maintain P&L for cash management
  • Bank pickups/drop offs for daily deposit
  • Train new associates
  • Unload freight
  • Assist customers with solutions with any inconvenience/service
  • Place store orders for live animals and/or store inventory
  • Maintain daily, weekly and quarterly sales quotas
  • Upkeep of all associates training files and OTJ training.
  • Ensuring associates meeting/excelling KPI's and meeting the expectations in their current role
  • Supervised customer service team to enhance service quality and efficiency.
  • Developed training programs for new staff on customer interaction techniques.
  • Coordinated communication between departments to resolve customer issues promptly.

CSR GROUP LEAD

DHL GOODYEAR
Newnan
10.2022 - 01.2024
  • Plan and allocate the orders, distribute them to the warehouse associates to meet customer OTD
  • Maintain records of shipments
  • Communicate and schedule picks up for shipments
  • Assign trailers to overseas shipments
  • Make sure drivers have accurate paperwork for all incoming/outgoing shipments
  • Communicate with dispatchers/CSR of customers on eta of incoming/outgoing shipments
  • Check for correct product before shipments are loaded/unloaded

QA SUPPORT LEAD

DHL GOODYEAR
Newnan
04.2022 - 10.2022
  • Conduct quarterly audits for the facility
  • Maintain updated training files for all associates
  • Send out reminders to update expiring training certifications
  • Conduct consultations and receive signatures for updated/completed training certifications

SAFETY COORDINATOR LEAD

DHL GOODYEAR
Newnan
12.2021 - 04.2022
  • Implemented new Safety Culture in a startup
  • Upkeep of all safety hazards in and around facility
  • Reporting maintenance issues
  • Reporting Damages
  • Motivate associates to maintain and help keep safe environment
  • Report all technical issues (lifts, dock doors, computers, printers and ETC)
  • Repairs of malfunctioned label carts

AUDITOR

DHL GOODYEAR
Newnan
06.2021 - 12.2021
  • Audit tires for count and product accuracy
  • Apply the correct product labels on tires
  • Help with training of new associates
  • Maintain upkeep and cleanliness of label carts

Customer Service Representative

Publix
Atlanta
01.2020 - 03.2021
  • Accurately completed cash register transactions.
  • Cleaned shelves, tables, and counters.
  • Educated customers about product options to exceed their experience.
  • Maintained records of sales.
  • Received and processed cash and credit payments.
  • Facilitated stock management and inventory, conducting routine inventory audits and cycle counts.

Education

High School -

Maynard Holbrook Jackson High School
Atlanta, GA
06.2008

Skills

  • Assisting customers’ needs
  • Pays Attention to Details
  • Clean and Neat
  • Very Driven and Dedicated
  • Familiar with Technical Support and Fixing Issues
  • Communication Skills
  • Patient
  • Does the job to the best of my ability
  • Gets The Job Done
  • Assist in any area that I am familiar
  • Willing to learn new roles/tasks
  • Maintaining the upkeep of files/paperwork
  • Familiar with SAP & WMS systems

Certification

Certified Auditor

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$53000/yr - $200000/yr

Timeline

Supervisor

Petco Animal Supply Solutions
01.2024 - Current

CSR GROUP LEAD

DHL GOODYEAR
10.2022 - 01.2024

QA SUPPORT LEAD

DHL GOODYEAR
04.2022 - 10.2022

SAFETY COORDINATOR LEAD

DHL GOODYEAR
12.2021 - 04.2022

AUDITOR

DHL GOODYEAR
06.2021 - 12.2021

Customer Service Representative

Publix
01.2020 - 03.2021

High School -

Maynard Holbrook Jackson High School
Lanell Wallace