Darriunna Dixon
Jonesboro
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
08.2024 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
CDL Truck Driver
Werner Enterprises
04.2021 - 08.2024
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Enhanced customer satisfaction by maintaining professionalism during pick-ups and dropoffs.
- Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.
Customer Service Representative
Liveops
05.2019 - 03.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
WESTSIDE HIGH SCHOOL
Macon, GA05-2015
Skills
- Dependability
- Data entry
- Prioritization
- Observation
- Active listening
- Critical thinking
- Call center experience
Timeline
Rural Mail Carrier
United States Post Office
08.2024 - Current
CDL Truck Driver
Werner Enterprises
04.2021 - 08.2024
Customer Service Representative
Liveops
05.2019 - 03.2021
High School Diploma -
WESTSIDE HIGH SCHOOL
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