Laney Crownover

• Crafted high-quality beverages using espresso machines and brewing equipment.
• Provided exceptional customer service to enhance guest experience and satisfaction.
• Maintained cleanliness and organization of workstations to ensure compliance with health standards.
• Assisted in training new baristas on beverage preparation techniques and store procedures.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Collaborated with team members to consistently provide efficient service during peak hours.

• Provided exceptional customer service in high-pressure dining environment.
• Assisted in menu recommendations and upselling to enhance guest experience.
• Maintained cleanliness and organization of dining area and service stations.
• Collaborated with kitchen staff to ensure timely food delivery and quality standards.
• Handled cash transactions accurately, ensuring proper register balance at end of shifts.
• Adapted quickly to changing customer needs and restaurant demands during peak hours.
• Trained new staff on service protocols and best practices for efficiency.
• Resolved customer complaints promptly, enhancing overall satisfaction and retention.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Operated cash register efficiently, handling transactions and maintaining accurate cash drawer balance.
• Assisted in food preparation and assembly, adhering to safety and quality standards.
• Maintained cleanliness of dining area, ensuring compliance with health regulations and company policies.
• Trained new staff on front-of-house procedures and customer interaction best practices.
• Resolved customer complaints swiftly, contributing to improved satisfaction and loyalty rates.
• Remembered, recited and promoted variety of menu items.
• Offered guests choice of seating and escorted to appropriate table.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer through diligent record-keeping practices.
• Assisted customers with product selection and inquiries, enhancing shopping experience.
• Ensured cleanliness and organization of checkout area for optimal customer flow.
• Collaborated with team members to streamline checkout processes and reduce wait times.
• Handled returns and exchanges according to store policies, ensuring customer satisfaction.
• Trained new cashiers on operational procedures and customer service standards.
• Resolved customer complaints promptly, maintaining a positive store environment.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.

~ cleaned patient bed/stretchers ~ wheeled patients to their cars ~ scanned documents into the computer ~ took down appointments