LaNicia Wilson
Marietta
Summary
Detail-oriented administration professional with experience supporting onboarding, scheduling, timekeeping, payroll coordination, compliance tracking, and reporting across multi-unit locations. Known for accuracy, confidentiality, and cross-functional coordination in fast-paced organizations.
Overview
14
14
years of professional experience
Work History
Multi-Unit Operation Manager
King of Pops
Atlanta
08.2021 - 10.2024
- Coordinated onboarding processes, ensuring completion, and accuracy of new hire documentation for seasonal and full-time employees
- Trained and supervised staff to maintain high standards of customer engagement.
- Collaborated with team members to develop effective inventory management practices.
- Coordinated scheduling to optimize workforce utilization during peak hours.
- Monitored product quality and compliance with health safety regulations consistently.
- Reviewed reports from individual units regularly to analyze trends in sales volume, customer satisfaction levels.
- Implemented innovative processes, systems, and technologies that improved workflow throughout the organization's various locations.
- Managed budgets for multiple units and tracked financial performance against targets.
Multi-Unit Operation Manager
Corner Bakery Cafe
Dunwoody
02.2016 - 08.2021
- Supported administration across multiple units, including onboarding and HR documentation.
- Audited payroll and timecards using ADP; resolved discrepancies prior to process.
- Maintained corrective action and compliance records
- Trained and supervised staff to maintain high standards of customer engagement.
- Managed daily operations across multiple locations ensuring efficient service delivery.
- Collaborated with team members to develop effective inventory management practices.
- Recruited, hired, trained, coached, evaluated, managed, motivated and retained employees in each unit.
- Analyzed customer feedback data from each unit to identify opportunities for improvement in services offered.
Multi-Unit Manager
Nandos Peri Peri
Washington
11.2010 - 01.2016
- Oversaw daily operations across multiple locations to ensure smooth functioning.
- Coordinated staff training programs to enhance team performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Fostered strong communication between teams to promote collaboration and efficiency.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
Education
Bachelor of Science - Telecommunications
Morgan State University
Baltimore, MD05-2009
Skills
- Staff training
- Budget management
- Inventory control
- Compliance monitoring
- Process improvement
- Customer engagement
- Financial analysis
- Service delivery
- Quality assurance controls
- Performance management
- Cost reduction strategies
Timeline
Multi-Unit Operation Manager
King of Pops
08.2021 - 10.2024
Multi-Unit Operation Manager
Corner Bakery Cafe
02.2016 - 08.2021
Multi-Unit Manager
Nandos Peri Peri
11.2010 - 01.2016
Bachelor of Science - Telecommunications
Morgan State University