Lanise Smith
Evans
Summary
Seasoned Amazon professional adept in team leadership and process improvement, enhancing operational efficiency and quality control. Excelled in guiding teams to exceed production goals, leveraging skills in data analysis and active listening to drive success. Achieved remarkable stowing and picking records, demonstrating a blend of strategic problem-solving and effective communication. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Stow / ISS
Amazon
10.2022 - Current
- Guides team members in standard work practices, focusing on customer satisfaction, safety, and quality control.
- Facilitates the stowing of 6,500 units and picking of 4,300 units daily, maintaining a problem-solving rate of 525.
- Assists in setting and reaching record production goals with the inbound team by providing effective guidance and support.
- Conducts hourly rate readiness sessions to ensure adherence to quality standards during stowing operations.
- Utilizes proficiency in Word, Excel, and Outlook to communicate improvement opportunities, and confirm operational efficiency with management.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Ship Dock Process Guide
Amazon
Appling
02.2022 - 12.2023
- Coordinated the loading and unloading of inventory, with a focus on efficiency.
- Managed a team of warehouse associates, optimizing workflow to meet strict deadlines
- Oversaw the sorting, scanning, and staging of packages, ensuring accurate inventory management
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Learning Ambassador
Amazon
10.2022 - 04.2023
- Guided new associates through orientation and training, ensuring an understanding of essential work practices and cultural values.
- Performed engagement audits and delivered constructive feedback to uphold team performance benchmarks.
- Assisted associates in meeting operational metrics by implementing communication strategies and special
- Facilitated virtual classroom discussions on various topics related to the course content.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Contributed ideas towards developing innovative approaches to instruction delivery.
Fulfillment Center Associate
Amazon
10.2022 - 11.2022
- Executed warehousing duties, including stowing and picking, with a focus on resolving operational discrepancies.
- Maintained physical stamina required for continuous movement and task fulfillment over extended shifts.
- Ensured compliance with safety protocols and guidelines to maintain a secure working environment.
- Achieved high records in stowing and picking tasks among peers.
Education
Bachelor of Arts - Business
The Ohio State University
Columbus, OH06-1997
Bachelor of Science - Education Administration
University of Akron
Akron, OH06-1993
Skills
- Trainer
- IOL/ISS
- Transship
- Hazmat
- Problem Solving
- Communication
- Robotic
- Learning Ambassadors
- Team Leadership
- Quality Control
- Attention to Detail
- Process Assistant
- PG Training
- Water spider
- Amnesty
- Organization and time management
- Problem resolution
- Active listening
Timeline
Fulfillment Center Associate
Amazon
10.2022 - 11.2022
Stow / ISS
Amazon
10.2022 - Current
Learning Ambassador
Amazon
10.2022 - 04.2023
Ship Dock Process Guide
Amazon
02.2022 - 12.2023
Bachelor of Arts - Business
The Ohio State University
Bachelor of Science - Education Administration
University of Akron
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