Lanyjah Lane
Vidalia
Summary
Dynamic Customer Experience Specialist with a proven track record at Paul Thigpen Chevrolet, enhancing client satisfaction through innovative tracking systems and effective marketing strategies. Skilled in customer engagement and proficient in QuickBooks, I excel in fast-paced environments, ensuring seamless operations and fostering strong relationships to drive brand visibility and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Experience Specialist/Marketing Assistant
Paul Thigpen Chevrolet
08.2025 - Current
- Coordinated delivery schedules to ensure timely arrivals and enhance client satisfaction.
- Implemented new tracking system, improving visibility of shipments and reducing delays.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Met personally with each customer to set up Onstar services to complete vehicle delivery process.
- Assisted in executing marketing campaigns across digital platforms to enhance brand visibility.
- Coordinated social media content scheduling and engagement strategies to increase audience interaction.
- Organized events and trade shows, ensuring seamless execution and effective outreach to target audiences.
Payroll Specialist
Randstad
07.2021 - 01.2025
- Processed payroll for diverse employee groups, ensuring timely and accurate compensation.
- Coordinated communication between HR and finance departments to resolve payroll discrepancies.
- Utilized payroll software to input data, verify accuracy, and generate reports efficiently.
- Gained proficiency in various software applications such as Excel, QuickBooks, and other financial tools for efficient data analysis.
Outpatient Registrar
Memorial Health Meadows Hospital
05.2016 - 10.2021
- Processed patient registration information quickly and accurately to ensure efficient workflow.
- Verified insurance details to minimize billing discrepancies and enhance patient experience.
- Utilized electronic health record systems to maintain up-to-date patient information and documentation accuracy.
- Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
- Received cash, check and electronic payment.
- Deposited LOOMIS
Education
High School Diploma -
Vidalia Comprehensive High School
Vidalia, GAAssociate of Science - Business Administration And Management
Southeastern Technical College
Vidalia, GASkills
- Customer engagement
- Organization, prioritizing, and multi-tasking
- Time management
- Online and traditional marketing
- Intuit quickbooks proficiency
- Cash handling and management
- Customer service
Timeline
Customer Experience Specialist/Marketing Assistant
Paul Thigpen Chevrolet
08.2025 - Current
Payroll Specialist
Randstad
07.2021 - 01.2025
Outpatient Registrar
Memorial Health Meadows Hospital
05.2016 - 10.2021
High School Diploma -
Vidalia Comprehensive High School
Associate of Science - Business Administration And Management
Southeastern Technical College