LAPORSHA RICHARDSON
Peachtree Corners
Summary
Attentive Mail Sorter offers hands-on approach to streamlining backend, mail-sorting and processing activity. Superb level of accuracy in scanning, sorting and placing correspondences in proper bin for sendout. Adept understanding of complicated sorter machines, maneuvering data input and resolving physical barriers such as jams without destroying mail. Serves as detail-oriented last eye on outgoing packages to verify proper labeling, postage and barcode placement.
Overview
6
6
years of professional experience
Work History
Collection Specialist
Vital Recovery Solutions
05.2020 - Current
- Managed collections process for delinquent accounts, ensuring timely follow-up and resolution.
- Analyzed account data to identify trends and develop strategies for improving collection rates.
- Communicated with clients to negotiate payment plans, fostering positive relationships while recovering outstanding debts.
- Collaborated with cross-functional teams to streamline billing processes, enhancing efficiency and accuracy.
Mail Sorter
Amerisave Mortgage
10.2019 - 04.2024
- Sorted incoming mail efficiently to ensure timely distribution within organization
- Coordinated with team members to streamline workflows and reduce processing delays
- Maintained organized workstations for optimal productivity and safety compliance
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
Education
Associate Degree - Paralegal Studies
Gwinnett College – Sandy Springs
GA11-2026
Skills
- Handling and sorting mail
- Reliability and punctuality
- Accuracy and precision
- Problem-solving skills
- Package handling
- Sorting efficiency
- Labeling packages
- Customer service
- Line management
- Attention to detail
- Professionalism
Timeline
Collection Specialist
Vital Recovery Solutions
05.2020 - Current
Mail Sorter
Amerisave Mortgage
10.2019 - 04.2024
Associate Degree - Paralegal Studies
Gwinnett College – Sandy Springs
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