LaQuanda Curry

• Confers with and assists family support attorneys.
• Communicates in person, by telephone, or in writing with customers, out-of-state agencies, attorneys and local businesses to obtain and provide information.
• Inputs and assesses child support applications.
• Determines if paternity needs to be established and provides for genetic testing.
• Executes collection calls, written and/or in-person interactions to solicit child support payments and/or set-up repayment plans on overdue accounts; provides advice on debt repayment policies and default consequences including license suspensions.
• Uses multiple computer programs at once to research, provide information, manage and update electronic case files; reviews and ensures quality control of inputted information and data for accuracy and administers audits as and when required.

• Assess clients needs through interviews and evaluations to develop personalized care plans
• Coordinate services with healthcare providers, social workers to develop and implement individualized care plans and document all patient interactions and interventions for behavioral health clients.
• Monitor progress and adjust care plans to ensure optimal outcomes
• Advocate for clients to ensure they receive necessary support and resources
• Maintain a caseload of 40 families including assessments, referrals, and follow-ups
• Provide crisis intervention for behavioral health individuals when urgent support is needed.
• Educate clients and families about available services and how to access them

• Conduct research and analysis on current and emerging public health nutrition issues
• Develop and implement evidence-based nutrition education programs for various populations
• Collaborate with community organizations and healthcare providers to address nutrition-related health disparities
• Provide nutrition counseling and support to individuals and families
• Design and lead nutrition-related trainings and workshops for community members and healthcare providers
• Evaluate the effectiveness of nutrition interventions and make recommendations for improvement
• Stay up-to-date on the latest research and developments in the field of public health nutrition

● Organize files for billing, customer and client records, etc.

● Respond to all customer inquiries in a polite and timely manner.

● Effectively answer and direct phone calls to the correct department.

● Welcome and greet visitors in a warm and friendly manner, and answer any questions visitors have.

● Maintain and stock the reception area and all common areas in a clean and tidy manner at all times.

● Operate standard office equipment on a regular basis, including a fax machine, copy machine, and a computer.

● Receive deliveries; sort and distribute incoming mail.

● Take inventory of supplies and restock as needed.

● Perform other administrative duties as required to support the mission and function of the company.

• Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.
• Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
• Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
• Maintain accurate and complete documentation of all inquires in order to continuously improve the customer service process and reduce potential legal concerns.
• Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.
• Other duties as needed.