LaQuavia Humphries
Covington
Summary
Dynamic banking professional with experience at Wells Fargo, skilled in loan processing and customer service. Proven track record of enhancing customer satisfaction and reducing errors through meticulous attention to detail. Adept at cross-selling financial products, fostering strong client relationships, and streamlining operations to drive results.
Overview
10
10
years of professional experience
Work History
Bank Associate
Wells Fargo
Conyers, GA
02.2023 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Maintained up-to-date knowledge of financial products to effectively assist customers during interactions.
- Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
- Reduced errors in account management by implementing thorough auditing procedures and attention to detail.
Assistant Property Manager
Dominium Management Services
Covington, GA
02.2020 - 02.2023
- Assisted in managing tenant relations and addressing maintenance requests promptly.
- Coordinated lease documentation and ensured compliance with property regulations.
- Supported property marketing initiatives to enhance occupancy rates and visibility.
- Maintained accurate records of tenant payments and lease agreements for financial reporting.
Bank Teller
The People Bank
Eatonton, GA
06.2016 - 02.2020
- Processed customer transactions including deposits, withdrawals, and transfers efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in balancing cash drawers and maintaining accurate transaction records daily.
- Educated customers on bank products and services to enhance financial literacy.
Education
High School Diploma -
Putnam County High School
Eatonton, GAAssociate of Science -
Savannah State University
Savannah, GASkills
- Portfolio management
- Loan processing
- Cross-selling products
- Financial planning
- Banking regulations
- Small business operations
- Verbal and written communication
- Money handling
- Customer Service-oriented
Timeline
Bank Associate
Wells Fargo
02.2023 - Current
Assistant Property Manager
Dominium Management Services
02.2020 - 02.2023
Bank Teller
The People Bank
06.2016 - 02.2020
High School Diploma -
Putnam County High School
Associate of Science -
Savannah State University